technical support agent

Whiteridge Inc.; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an entry-level IT professional, where you'll be at the forefront of supporting users and maintaining systems. In this full-time role, you'll report on computer performance, provide essential user training, and manage problem logs for technical support. Your contributions will ensure smooth operations in a dynamic environment that values teamwork and initiative. If you're ready to take on challenges and grow your skills in information technology, this is the perfect opportunity for you.

Benefits

Dental plan

Disability benefits

Paramedical services coverage

Qualifications

• Entry-level position requiring 7 months to less than 1 year of experience.
• Candidates should have strong communication and multitasking skills.

Responsibilities

• Report on computer systems and networks performance.
• Provide user support and maintain problem logs.
• Supervise technical support staff and perform backups.

Skills

Written Communication

Multitasking

Time Management

Teamwork

Initiative

Education

College/CEGEP

Job description

Overview

Languages: English

Education: College/CEGEP

Experience: 7 months to less than 1 year

Work Setting: On site - Work must be completed at the physical location. There is no option to work remotely.

Responsibilities:

• Report on the performance of computer systems and networks
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Perform Web-server backup and recovery operations

Additional Information:

Transportation/Travel Information: Public transportation is available.

Work Conditions and Physical Capabilities:

• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting

Personal Suitability:

• Accurate
• Excellent written communication
• Initiative
• Team player
• Ability to multitask
• Time management

Benefits:

• Dental plan
• Disability benefits
• Paramedical services coverage

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Information Technology

Industries: Manufacturing