Technical Specialist - Bilingual (French)

AlphaKOR; Windsor; Hybrid; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive wages and benefits

RRSP matching

Company vehicle for off-site service

Job summary

AlphaKOR, Windsor, Ontario, seeks a Technical Specialist to provide remote support for end-user devices, printers, and common IT issues. The role focuses on maintaining workstations, documenting resolutions, and delivering excellent customer service.

Requirements include a university CS degree or college diploma with 1 year field experience, and strong English/French communication. Competitive wages, benefits, and growth opportunities are offered in a collaborative office setting.

Qualifications

• University level degree or college diploma in a related field plus 1 year field experience preferred.
• Strong English/French communication skills in writing and speaking.
• Knowledge of VPN, routers, firewalls, switches, wireless, MS Server, SAN, Exchange, Terminal Services, AD, virtualization, disaster recovery and data backup.

Responsibilities

• Provide support for customers and internal staff in resolving technical issues.
• Communicate effectively to ensure an excellent customer and colleague experience.
• Document technical work clearly for customers and staff.
• Handle remote, in-house tickets for workstations, printers, and end-user support.
• Escalate issues to higher tiers when needed.
• Maintain professional standards and complete tasks with follow-up.

Skills

Technical support

Remote support

Networking basics

Windows servers

Education

University level Computer Science degree

College diploma in Computer Systems Technology

Tools

VPN

Routers & Firewalls

MS Exchange

Active Directory

Job description

Are you an energetic and passionate IT professional who thrives on providing excellent service to both clients and fellow staff?

Do you value continuous learning, opportunities for personal growth, and fun, inclusive company culture?

If so, we want AlphaKOR to be the place you want to work. We want you to love your job. Because when you love your job, you’ll do great things. Come and do great things with us!

About Us:

AlphaKOR was founded in 1995 and specializes in simplifying information technology to help our customers succeed. We combine these technologies into a managed service to provide our customers with the equivalent of a Fortune 500 IT Department to help drive, accelerate, protect, and future proof their businesses. Our guiding philosophies dictate a balance between creating the ultimate experiences for our customers, our teammates and ourselves. As a multi-award-winning company, we have a proven track record of success by merging the worlds of people, processes, and technology.

Position Purpose/Summary:

The Technical Specialist is responsible for the following remote support: maintaining and troubleshooting workstations and end-user technical issues.

Duties and Responsibilities:

• Provide support for customers and internal staff in resolving technical issues
• Communicate effectively with customers and internal staff ensuring an exceptional customer and co-worker experience
• Demonstrate excellent self-management skills by managing loose-ends and task follow-through
• Perform timely administration using concise technical writing techniques that provide the customer and internal staff with professional documentation
• Remote, in-house ticketsfor workstations, printers, and end-user technical support.
• Break-fix
• RMM deployment
• Workstation in-house preparation
• Ticket self-management and additional request follow-through
• Exceptional administration, documentation and communications
• Escalation for lower tiers
• Exceptional work ethic to ensure problem has been resolved and client is fully satisfied
• Perform post-resolution follow-ups with end-user and team members as required
• Must be able to work Days, Afternoons, or Midnights

Qualifications:

• A University level Computer Science degree, or a College level Computer Systems Technology diploma, plus a minimum ofone (1) year field experience (Preferred)
• Strong English/French written and verbal communication skills required
• Knowledge of the implementation, maintenance and troubleshooting of the following processes: VPN, routers, firewalls, switches, wireless, MS Server, SAN, MS Exchange, Terminal Services, MS Active Directory, virtualization, fault tolerance, disaster recovery and data backup
• Take pride in tasks, earn respect through actions, go beyond job expectations, and lifelong learners

We offer:

• Competitive wages and benefits
• RRSP matching
• Mileage reimbursement or use of company vehicle for off-site service work
• Open, collaborative office environment, next to the outdoor trail along Little River, perfect for breaking up your day with some exercise and fresh air
• Discounts on personal computer purchases
• Convenient location near Lauzon and EC Row
• Onsite ping pong table & arcade machine
• Numerous networking, community, and social events
• Opportunities for continuous learning, company subsidized training, mentoring, and internal growth

AlphaKOR Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.