Technical Specialist - Bilingual (French)

AlphaKOR; Windsor; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

RRSP matching

Company vehicle or mileage allowance

Discounts on PC purchases

Ping pong & arcade at office

Networking events

Learning & mentoring opportunities

Job summary

AlphaKOR, a Windsor-based IT solutions company, is seeking an energetic Technical Specialist to provide remote and on-site support for workstations and end-user IT issues. The role emphasizes clear communication, documentation, and proactive problem solving.

Requirements include a university CS degree or college diploma with 1 year of field experience, plus strong English/French skills. The team offers an open office, learning opportunities, and a collaborative culture with benefits.

Qualifications

• University CS degree or college diploma in Computer Systems Technology with 1 year field experience.
• Strong English/French written and verbal communication.
• Knowledge of VPN, routers, firewalls, switches, wireless, MS Server, SAN, MS Exchange, Terminal Services, Active Directory, virtualization, fault tolerance, disaster recovery and data backup.
• Lifelong learner with pride in tasks and going beyond expectations.

Responsibilities

• Provide remote and in-house IT support for customers and staff.
• Communicate clearly to ensure a great customer and coworker experience.
• Document technical work with professional writing for customers and colleagues.
• Perform remote maintenance of workstations, printers, and end-user IT support.
• Handle break-fix, RMM deployment, and workstation prep.
• Escalate to higher tiers as needed and follow up after resolutions.

Skills

Communication

Self-management

Documentation

Customer service

Teamwork

Education

University CS degree

College diploma in Computer Systems Technology

Tools

VPN

Routers

Firewalls

Switches

Wireless

MS Server

MS Exchange

Terminal Services

Active Directory

Virtualization

Disaster recovery

Data backup

Job description

Are you an energetic and passionate IT professional who thrives on providing excellent service to both clients and fellow staff?

Do you value continuous learning, opportunities for personal growth, and fun, inclusive company culture?

If so, we want AlphaKOR to be the place you want to work. We want you to love your job. Because when you love your job, you’ll do great things. Come and do great things with us!

About Us:

AlphaKOR was founded in 1995 and specializes in simplifying information technology to help our customers succeed. We combine these technologies into a managed service to provide our customers with the equivalent of a Fortune 500 IT Department to help drive, accelerate, protect, and future proof their businesses. Our guiding philosophies dictate a balance between creating the ultimate experiences for our customers, our teammates and ourselves. As a multi-award-winning company, we have a proven track record of success by merging the worlds of people, processes, and technology.

Position Purpose/Summary:

The Technical Specialist is responsible for the following remote support: maintaining and troubleshooting workstations and end-user technical issues.

Duties and Responsibilities:

• Provide support for customers and internal staff in resolving technical issues
• Communicate effectively with customers and internal staff ensuring an exceptional customer and co-worker experience
• Demonstrate excellent self-management skills by managing loose-ends and task follow-through
• Perform timely administration using concise technical writing techniques that provide the customer and internal staff with professional documentation
• Remote, in-house ticketsfor workstations, printers, and end-user technical support.
• Break-fix
• RMM deployment
• Workstation in-house preparation
• Ticket self-management and additional request follow-through
• Exceptional administration, documentation and communications
• Escalation for lower tiers
• Exceptional work ethic to ensure problem has been resolved and client is fully satisfied
• Perform post-resolution follow-ups with end-user and team members as required
• Must be able to work Days, Afternoons, or Midnights

Qualifications:

• A University level Computer Science degree, or a College level Computer Systems Technology diploma, plus a minimum ofone (1) year field experience (Preferred)
• Strong English/French written and verbal communication skills required
• Knowledge of the implementation, maintenance and troubleshooting of the following processes: VPN, routers, firewalls, switches, wireless, MS Server, SAN, MS Exchange, Terminal Services, MS Active Directory, virtualization, fault tolerance, disaster recovery and data backup
• Take pride in tasks, earn respect through actions, go beyond job expectations, and lifelong learners

We offer:

• Competitive wages and benefits
• RRSP matching
• Mileage reimbursement or use of company vehicle for off-site service work
• Open, collaborative office environment, next to the outdoor trail along Little River, perfect for breaking up your day with some exercise and fresh air
• Discounts on personal computer purchases
• Convenient location near Lauzon and EC Row
• Onsite ping pong table & arcade machine
• Numerous networking, community, and social events
• Opportunities for continuous learning, company subsidized training, mentoring, and internal growth

AlphaKOR Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.