Technical Specialist (Applications)

Socket.dev; Iqaluit; On-site; CAD 117,000 - 132,000; Full time

Benefits offered by this job

Northern Allowance

Job summary

The Government of Nunavut is seeking a Technical Specialist (Applications) in Iqaluit. Reporting to the Senior Technical Specialist Lead, you will administer and troubleshoot GN production applications, programs, and databases, including upgrades and patches, in a dedicated test environment.

You will provide Tier 2-3 support across multiple teams and may travel for onsite assistance. Candidates should have a Diploma in Informatics Technology, 5 years in technical support with Windows Server

Qualifications

• Diploma in Informatics Technology or related field.
• Five years’ experience in a technical support capacity in a Windows Server environment.
• Three years administering SQL Server and Oracle databases.
• Microsoft/Oracle certifications will be an asset; ITIL is an asset.

Responsibilities

• Install, administer, and monitor MS SQL Server, MySQL, Oracle, and GN databases.
• Test upgrades and patches in a UAT environment.
• Contribute to postmortem analyses and incident prevention.
• Provide Tier 2-3 support and mentor Tier 1 staff.
• Support remote communities and travel for onsite assistance.
• Coordinate with vendors and developers for troubleshooting.

Skills

Windows Server

MS SQL Server

Oracle databases

Remote support

Vendor coordination

Education

Diploma in Informatics Technology or related field

Microsoft/Oracle database certifications (asset)

ITIL certification (asset)

Tools

IT admin tools

Job description

Title: Technical Specialist (Applications)
Department:Transportation and Infrastructure Nunavut
Community:Iqaluit
Requisition Number: 948
Type of Employment:Indeterminate
Salary range:$116,540 to $132,265 per year,37.5hours/week
Northern Allowance:$16,328 per year
Housing:Subsidized Staff Housing is not Available
Union Status:Nunavut Employees Union
Closing date:September 25, 2026@11:59 p.m. eastern time

This employment opportunity is open to all applicants.

An eligibility list may be created to fill future vacancies.

Reporting toSenior Technical Specialist Lead within the IPS team, the Technical Specialist will be responsible for theadministration, maintenance, monitoring and troubleshooting of GN production applications, programs and databases as well as Installation and testing of these applications, programs and databases, including upgrades, service packs, and patches done in a separate User Acceptance Testing (UAT) environment. The incumbent will provide Tier 2-3 support to Tier 1-2 Technicians, Regional Technicians and a variety of end user departments specifically in support of these GN production applications and programs. The incumbent will specifically deal with vendors and developers of these applications, programs and databases when needed for troubleshooting.

• Install, administer, maintain, and monitor MS SQL Server, MySQL and Oracle and proprietary databases in the GN production and test network environments.
• Install and test upgrades to applications, programs and databases including service packs, patches, hot fixes and releases in a UAT test environment.
• Contribute to the postmortem analysis following any database or application problem or failure where they were involved. This may lead to recommendations or adjustments to procedures to prevent future incidents.
• ProvideTier 2-3 support to Tier 1-2 technicians, Regional Technicians and a variety of end user departments specifically in support of these GN production applications and programs. This support could also include mentoring end users or Tier 1 technicians.
• Support remote communities, which may include phone support or using remote administration tools provided by the GN. Travel to communities to provide onsite support will be required from time to time.
• Deal with third party vendors and developers of applications, programs and databases used by the GN.

The knowledge, skills, and abilities required for this job are usually obtained through:

• Diploma in Informatics Technology or related field
• Five (5) years’ experience in a technical support capacity in a medium to large Windows Server network operations environment.
• Three (3) of these years must be specific to administering and supporting a variety of Microsoft SQL Server and Oracle databases
• Industry standard certifications from Microsoft, Oracle or equivalent corporations will be considered an asset; specifically, certification for databases will carry more preference.
• The Government of Nunavut practices the ITIL framework methodology, and ITIL certification will be considered an asset for this position

This is a Highly Sensitive Position and a satisfactory Criminal Record Check, along with a clear Vulnerable Sector Check is required.

The Official Languages of Nunavut are Inuktut, English and French. Applicants may submit their resume in any of the official languages of Nunavut. Fluency in more than one of Nunavut’s official languages would be considered an asset.Knowledge of Inuit communities, culture,land,Inuit Qaujimajatuqangit, Inuktut and experience working in a northern cross-cultural environment are also considered assets.

An eligibility list may be created to fill future vacancies.

• The Government of Nunavut is committed to creating a representative workforce; therefore, priority will be given to Nunavut Inuit who self-identify as being enrolled under the Nunavut Agreement in accordance with the Priority Hiring Policy.
• Government of Nunavut employees serving a probationary period must obtain and provide written authorization from the deputy head of their employing department. The authorization from the deputy head must accompany your application for your application to be considered.
• Possession of a criminal record may not disqualify candidates from being considered. An assessment of the criminal record will be measured against the scope and duties of the position.This is only a requirement for positions that require a satisfactory criminal record or vulnerable sector check.
• Applicants may submit their resume in any of the Official Languages of Nunavut.
• Only those candidates selected for an interview will be contacted.
• The onus is on candidates in receipt of foreign post-secondary education credentials to have their foreign credentials assessed through a recognized Canadian education institution. Failure to do so may result in the rejection of their application.

The Government of Nunavut was selected as one of Canada’s Best Diversity Employers, Top Employers for Young People and recent graduates. With one of the fastest growing and youngest populations in Canada, Nunavut is a dynamic, vibrant territory, committed to becoming an even better place for future generations. As a government, we are strengthening our unique model of governance - one that integrates Inuit societal values, promotes use of the Inuktut language, achieves a representative public service, and collaborates with partners to achieve the promise of Nunavut. Successful applicants will enjoy a competitive salary, medical and dental benefits, a defined benefit pension plan, relocation privileges and opportunities for training and career advancement.