Technical Services Controls Specialist

ZTR Control Systems, LLC; London; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

RRSP matching

Benefits package

Job summary

ZTR Control Systems in Canada is seeking a Technical Services Controls Specialist to join our support team, troubleshooting PLC-based solutions and occasionally traveling to customer sites for commissioning and installation.

You will program, configure and troubleshoot locomotive operation products, provide field and phone support, travel domestically and internationally up to 25%, train customers on-site, and assist with sales support and project management.

Qualifications

• Two year or Advanced Diploma in Electrical Engineering Technology or Electrical Engineering degree.
• Minimum 2+ years of relevant experience.
• Experience with PLCs and strong customer service skills.
• Willingness to travel up to 25% domestically and internationally.
• Ability to work autonomously and manage project scope and cost.

Responsibilities

• Program, configure and troubleshoot ZTR locomotive operation, products, and solutions.
• Provide excellent Customer Service and Support in field and telephone support.
• Travel to customer sites for commissioning and installation of ZTR equipment.
• Provide on-site technical training and presentations to customers.
• Perform sales support and project management tasks as assigned.
• 24/7 On-call support rotation to support emergency troubleshooting.

Skills

PLCs

Communication skills

Customer service

Autonomy

Travel readiness

Education

Electrical Engineering Technology Diploma

Electrical Engineering degree

Job description

Join us in Advancing the Environmental Global Impact within the Rail Industry

For nearly 40 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play and we take ours seriously.

ZTR offers a casual working environment and a group of friendly and talented industry leaders passionate about combating climate change. We encourage and support employees to find long-term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR.

What You’ll be Doing

As the Technical Services Controls Specialist you will be joining our talented support team and providing quality technical support to our customers by troubleshooting PLC based solutions, and occasionally travelling to our customer sites to perform commissioning and installation of our equipment.

As a Technical Services Controls Specialist you will:

• Program, configure and troubleshoot ZTR locomotive operation, products, and solutions
• Provide excellent Customer Service and Support in both field and telephone support
• Travel to customer sites for commissioning & installation of ZTR equipment
• Provide on-site technical training and presentations to customers
• Perform sales support and project management tasks as assigned
• 24/7 On-call support rotation required to support emergency troubleshooting
  

Minimum Qualifications:

• Mandatory Requirement: Two year or Advanced Diploma in Electrical Engineering Technology or Electrical Engineering degree
• Minimum 2+ years of relevant experience
• Experienced with PLCs
• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills for a variety of audiences
• Ability to work autonomously at customer sites and manage project scope & cost
• Exceptional organizational and data entry skills required for related administrative tasks
• Ability to travel domestically and internationally up to 25% to customer sites for on-site commissioning and/or installation of ZTR equipment
  
• Ability to partake in 24/7 on-call rotation

The expected annual base salary range for this position is between $55,000 - $65,000 CDN, and will be eligible for on-call, call-in, travel and overtime rates.

The annual base salary is determined through comprehensive market research and considers factors including qualifications, skills, education, relevant experience, work location, internal equity, and alignment with local and industry market data. Our job titles may span more than one career level. Employees may also be eligible for our comprehensive benefits package, including Employer RRSP matching. Salary ranges listed in job postings are subject to change. All employment offers are contingent upon satisfactory reference and background checks, as well as proof of eligibility to work in Canada.

Why Choose ZTR?

ZTR offers a positive working environment and a group of friendly and talented industry leaders passionate about driving environmental and financial benefits for our clients. We encourage and support employees to find long-term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR.

We are looking for flexible, compassionate and enthusiastic individuals who thrive in a fast-paced working environment, and who are looking for long-term, meaningful employment in a career that makes a real difference.

At ZTR, we continuously promote a healthy balance between work, fun and family. This is a place where employees make a difference in our company and within our customers’ organizations. You will have the ability to direct your career path at ZTR as we are rapidly growing with numerous opportunities for professional growth and development.

ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact Human Resources. We will address information received regarding the accommodation needs of applicants in confidence.

At ZTR, we're proud to share that we do not use AI tools when screening and evaluating candidates throughout our recruitment processes. All hiring decisions are carefully made by our recruiting team.We thank all who apply to our roles. Please be advised that due to a large volume of applications, we will only contact candidates that we decide to proceed with via email or phone.