Technical Service Representative

AkzoNobel; Toronto; Remote; CAD 80,000 - 95,000; Full time

Job summary

Join a leading paints and coatings company as a Technical Service Representative, where you will ensure technical excellence for customers. The role includes providing expert guidance on coatings, supporting sales efforts, and requires travel to customer sites in Eastern Canada. Ideal candidates will have significant experience in industrial coatings and a commitment to customer service.

Benefits

Performance bonus up to 15% of base salary

Comprehensive pension plan

Full medical, dental, and life coverage

Employee Assistance Program

Physical fitness reimbursement

Qualifications

• 5+ years in technical service or industrial sales.
• 3-5 years of coating application experience (industrial or oil & gas).
• Comfortable lifting 25 kg and climbing ladders.

Responsibilities

• Deliver expert guidance on coating/painting best practices.
• Conduct technical reviews and product application monitoring.
• Resolve customer issues and document key findings.

Skills

Customer Service

Technical Expertise

Troubleshooting

Coating Applications

Bilingual (English/French)

Tools

Microsoft Word

Microsoft Excel

Job description

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Technical Service Representative - Protective Coatings

Location: Toronto, CA

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

At AkzoNobel, we don’t just deliver coatings—we build trust and protect what matters most. As a Technical Service Representative, you’ll play a key role in shaping our customers’ experience by ensuring the highest standard of technical expertise, service, and support. As a TSR, you’ll be the go-to expert for coatings application and troubleshooting across industrial and energy sectors. You’ll work alongside the sales team to deliver technical excellence during product trials, customer consultations, and process evaluations—ensuring our customers achieve outstanding results with AkzoNobel products.

Total Compensation
• Annual Salary: $80,000 – $95,000
• Performance Bonus: Up to 15% of base salary ($12,000 – $14,250)
• Vehicle Allowance: $800/month + mileage reimbursement
• Time Off: 3 weeks’ vacation, 5 personal/sick days + company-designated floater days
• Retirement: Comprehensive pension plan
• Benefits: Full medical, dental, life, drug coverage & paramedical services (e.g. massage therapy)
• Extras: Employee Assistance Program, virtual healthcare access, physical fitness reimbursement

Work Location and Travel
• This is a remote, commercial role based within a specified territory.
• Approximately 50% travel to customer sites is required.
• The role primarily supports Eastern Canada, mainly Ontario, with some travel to Atlantic provinces.
• The ideal candidate resides in Southern Ontario, within one hour of a major airport.

Key Accountabilities
• Deliver expert guidance on coating/painting best practices and surface preparation
• Conduct technical reviews, quality inspections, and product application monitoring
• Support sales by leading product trials and helping customers achieve optimal application outcomes
• Document key findings, environmental conditions, and any application deviations
• Resolve customer issues on-site and provide data-driven recommendations
• Maintain detailed application records and inspection reports

Requirements
• 5+ years in technical service or industrial sales
• 3–5 years of hands-on coating application experience (preferably in heavy industrial or oil & gas)
• NACE Level I, II, or III (preferred, but not required)
• Physical Requirements: Able to lift 25 kg several times with ease, comfortable climbing tall ladders and working in industrial environments
• Tech-savvy: Microsoft Word, Excel, and web-based applications
• Comfortable working independently and traveling (up to 50%, including U.S. travel)
• Bilingual (English/French) is a strong asset

Ready to make your mark with a global leader in coatings technology?
Apply now and bring your expertise to a team that values innovation, collaboration, and continuous learning.

This posting is for an existing vacancy. AkzoNobel is committed to fostering an inclusive and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made. If you require information in a format that is accessible to you, please contact [e-mail]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.