Technical Customer Success Engineer | AI SaaS (Hybrid Toronto)

TalentTank Recruiting Inc.; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading B2B SaaS company is seeking a Technical Customer Success Engineer to join their hybrid team in Toronto. In this role, you will lead client onboarding, optimize data integration processes, and enhance customer experience using advanced technical skills. This opportunity involves direct collaboration with the founding team to drive product innovation and ensure client success.

Benefits

Competitive salary

Stock options

Flexible PTO

Qualifications

• 3+ years in a client-facing technical role (Data Analyst, Data Engineer, etc.)
• Strong experience with SQL and Python
• Experience with enterprise data sources (SAP, Oracle, etc.)

Responsibilities

• Lead the onboarding journey for new clients and guide technical implementation
• Use advanced prompts to extract insights from raw operational data
• Collaborate with product and engineering to improve features

Skills

SQL

Python

Communication

Data Analysis

Job description

Technical Customer Success Engineer | AI SaaS (Hybrid – Toronto)

Posted by TalentTank Recruiting on behalf of our client

About the Company

Our client is a venture-backed B2B SaaS company on a mission to change how organizations interact with their data. Their AI-powered platform enables non-technical users to explore data, generate visualizations, and extract insights using natural language—no code required.

With backing from global investors and a leadership team with deep enterprise data experience, they’re building a category-defining product at the intersection of AI, analytics, and automation.

About the Role

We’re hiring a Technical Customer Success Engineer to lead client onboarding, technical enablement, and insight delivery. This is a hybrid position based in Toronto, blending technical consulting, data analysis, and client engagement. You’ll act as a trusted advisor to enterprise customers, helping them realize value through prompt engineering, data integration, and tailored solutions—starting from day one.

You’ll work directly with the founding team and play a key role in shaping the customer experience and feedback loop that drives product innovation.

What You’ll Do

Lead the onboarding journey for new clients and guide technical implementation

Use advanced prompts to extract insights from raw operational data

Build and scale reusable prompt libraries and customer enablement playbooks

Deliver training sessions to help clients self-serve and maximize value

Identify and troubleshoot data challenges, contributing to internal feedback loops

Collaborate with product and engineering to improve features and integrations

What We’re Looking For

3+ years in a client-facing technical role (e.g., Data Analyst, Data Engineer, Solutions Consultant, or CSM with a technical background)

Strong experience with SQL and Python for data exploration and modeling

Experience working with enterprise data sources such as ERPs (SAP, Oracle, MS Dynamics, etc.)

Excellent communication and interpersonal skills—able to explain technical topics clearly to non-technical users

Proactive mindset and ability to work cross-functionally in a fast-paced, product-led environment

Bonus : Experience with LLMs, AI prompting, or building custom GPT workflows

Why Join?

Be part of a high-performing, mission-driven startup backed by global investors

Work alongside a world-class founding team with deep enterprise and AI experience

Help shape the future of how businesses unlock value from data

Competitive salary, stock options, and flexible PTO

Hybrid work environment in Downtown Toronto