Technical Service Representative

Epiroc Group; Prince George; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading productivity partner in the mining and infrastructure industries as a Technical Service Representative. This exciting role involves championing sales growth for Secoroc RDT products, conducting product testing, and collaborating closely with the sales team. You will be part of a diverse and innovative team that values creativity and customer satisfaction. With a focus on providing exceptional support and solutions to clients, this position offers the opportunity to thrive in a collaborative environment. If you are self-motivated and results-oriented, this is the perfect opportunity to make an impact in a dynamic industry.

Qualifications

• Proficient in Microsoft Office, especially Excel for reporting.
• Knowledge of drilling applications is beneficial.

Responsibilities

• Champion sales growth of Secoroc RDT products in the region.
• Conduct product testing and provide detailed service reports.
• Identify performance improvement areas and propose solutions.

Skills

Critical Thinking

Problem-solving

Time Management

Communication Skills

Interpersonal Skills

Customer Satisfaction

Education

Knowledge of drilling applications

Tools

Microsoft Office

Microsoft Excel

Job description

Technical Service Representative

Functional area: Service

Onsite or Remote: Onsite

Primary Skills: Critical Thinking, Problem-solving, Time Management

Country/Region: CA

City: Prince George

Company name: Epiroc Canada Inc.

Date of posting: Feb 7, 2025

About us: We are Epiroc, a leading productivity partner for the mining and infrastructure industries. By joining Epiroc, you can expect an atmosphere of creativity and innovation. With innovative technology, we develop and produce innovative drill rigs, rock excavation, and construction tools. The company was founded in Stockholm, Sweden and has passionate people supporting and collaborating with customers in more than 150 countries.

Responsibilities:
• Champion the sales growth of all Secoroc RDT products in specific region.
• Work closely and support the sales team in their marketing efforts of our RDT products.
• Conduct site RDT product testing with emphasis on Top Hammer, DTH, and Rotary drilling applications.
• Provide and present detailed service reports on product performance.
• Develop and recommend technical parameters with key customer contacts.
• Identify areas for performance improvement and propose solutions to customers.
• Document competitor activities.
• Possible vacation relief in other areas.
• Additional tasks as may be required.

Experience:
• Computer literacy in Microsoft Office and Outlook.
• Report preparation and presentation.
• Good knowledge of Excel, able to run spreadsheets and calculations.
• Experience with grinding equipment and techniques are considered an asset.
• Open pit mining experience is an asset.
• Proficient in English.
• Ability to communicate in French is an asset.

Knowledge/Education:
• Knowledge of both surface and underground drilling applications considered an asset.

Skills and Abilities:
• Business and target oriented.
• Determination to provide customer satisfaction.
• Self-motivated and results oriented.
• Able to absorb new concepts quickly.
• Highly developed communication and interpersonal skills.
• Dedicated team player who will provide unprecedented customer support at all times.
• Willingness to travel extensively.
• Able to give presentations about product improvements/test results.
• Able to independently drive on mine sites and deal with different departments on site.

Join us, and be part of a diverse, electrifying, innovative and highly collaborative team! An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities.

How to apply? All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at epiroc.com/en-ca/epiroc-careers. We thank all applicants, however, please keep in mind that only those who qualify for an interview will be contacted.