Technical Service Representative - Regina, SK

QuidelOrtho; Regina; Remote; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Service Representative to deliver on-site technical support for electronic medical devices. This role, based in Regina, offers a unique opportunity to work independently while engaging with hospitals across Manitoba. The ideal candidate will have a strong background in biomedical engineering and excellent communication skills. With a commitment to employee well-being, the company provides a supportive work environment and valuable benefits, including a company car and travel opportunities. Join this innovative team to make a significant impact in the healthcare sector.

Benefits

Company Car

Gas Card

Cell Phone

Laptop

Qualifications

• Graduation from a community college or university in electronic/biomedical engineering or equivalent.
• Excellent English communication skills and strong analytical abilities.

Responsibilities

• Install, troubleshoot, repair, test, and certify electronic medical devices.
• Provide service to hospitals across Manitoba and backup for Saskatchewan.

Skills

Analytical Skills

Communication Skills

Interpersonal Skills

Project Management

Education

Degree in Electronic/Biomedical Engineering

Community College Diploma

Job description

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with expertise in immunoassay, molecular testing, clinical chemistry, and transfusion medicine. We are over 6,000 employees strong, operating in more than 130 countries, providing fast, accurate, and consistent testing where it is needed most – at home, in hospitals, labs, and clinics.

Our culture prioritizes our team members' happiness, inspiration, and engagement. We believe that employee well-being and business success are interconnected. Join us in our mission to transform diagnostics and build a healthier future for all.

The Role

As we grow, QuidelOrtho is seeking a Technical Service Representative based in Regina, SK. This role involves providing on-site technical product services, including installation, maintenance, and repair of electronic medical devices. It is a remote position with benefits such as a company car, gas card, cell phone, and laptop. The candidate should reside within the Regina area.

The Responsibilities

• Install, troubleshoot, repair, test, and certify electronic medical devices supported by QuidelOrtho.
• Provide service to hospitals across Manitoba and serve as a backup for Saskatchewan when needed.
• Complete all paperwork accurately related to service calls and preventive maintenance.
• Stay current with industry practices and assist with customer presentations and trade shows as required.
• Perform other related duties as assigned.

The Individual

Candidates must meet Customer Credentialing requirements, which may include immunizations. The company provides reasonable accommodations for those unable to be vaccinated, in accordance with laws.

Required

• Graduation from a community college or university in electronic/biomedical engineering or equivalent.
• Excellent English communication skills, strong analytical abilities, and proactive attitude.
• Interpersonal skills and the ability to manage multiple projects in a team environment.
• Valid driving skills and license.
• Legal ability to travel to the US for training.
• Ability to lift up to 75 lbs.
• Legal work authorization in Canada; no sponsorship provided.
• Travel up to 70% required.

Preferred

• Experience in hospital laboratories repairing medical equipment.

Key Working Relationships

Internal partners include field service teams, sales, technical specialists, and support departments. External partners include laboratory managers and supervisors.

Work Environment

This role involves a typical workweek with overtime in an outside field environment. It requires self-motivation, organization, and discipline to work independently from a home office. The physical demands include frequent use of hands, standing, walking, bending, and lifting up to 75 pounds. Travel can include airplane, train, and overnight stays.