Technical Service Representative

Summit Search Group; Halifax; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Technical Service Representative to enhance customer satisfaction and retention. In this role, you'll act as a vital link between customers and suppliers, troubleshooting and repairing technical equipment while ensuring smooth operations. This position requires excellent communication skills and the ability to adapt to flexible schedules, including travel within Atlantic Canada. Join this dynamic team and contribute to improving service success and profitability in a rewarding environment.

Qualifications

• Completion of a relevant engineering technology program is required.
• Ability to troubleshoot and repair technical equipment is essential.

Responsibilities

• Provide service and support during field visits or dispatches.
• Diagnose technical problems and determine proper solutions.

Skills

Troubleshooting technical equipment

Customer service

Verbal communication

Flexibility in work schedule

Education

Biomedical Electronic Engineering Technology

Engineering Technologist program

Tools

Diagnostic tools

Technical equipment

Job description

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Technical Service Representative

Summit Search Group is proud to partner with Biolantic as we search for a new Technical Service Representative to join their team. The Technical Service Representative will serve as the technical liaison between the customer and the necessary manufacturers or suppliers. This includes troubleshooting and diagnosing device errors, repairing said equipment issues, and completing preventative maintenance in order to reduce the possibility of equipment downtime. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Key Responsibilities:
• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all assigned installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Follow all company’s filed procedures and protocols
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers
• Travel to various locations in Atlantic Canada
• Part or equipment sourcing from approved vendors
• Direct contact with customers for scheduling, service and sales requests
• Assist in special projects assigned by upper management
• Inventory management
• Other duties as assigned by upper management
Qualifications:
• Completion of a Biomedical Electronic Engineering Technology, Engineering Technologist, or a similar program
• Ability to work flexible shifts and to adapt to changing work schedules including weekends and evenings
• Ability to troubleshoot, test, repair and service technical equipment
• Familiarity with tools and their applications
• Excellent listening and verbal communication skills to understand customer complaints and clearly relay solutions to technical problems
• Ability to travel within Atlantic Canada, with overnight stays.

Please note that only those candidates who fulfill the requirements will receive a response.

Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from all candidates regardless of ethnicity, race, religious beliefs, disability, age, gender identity, or sexual orientation. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.