Technical Publications Lead: Strategy, Automation & Global Docs

Tigercat Industries; Brantford; On-site; CAD 95,000 - 130,000; Full time

Benefits offered by this job

Family-Oriented Company

Profit sharing

RRSP matching

Job summary

Tigercat Industries is seeking a Technical Publications Manager to lead and evolve our documentation function for a growing product range and global customer base. You will shape vision, processes, and technologies, and lead a team of writers and illustrators to deliver accurate, scalable materials.

Based on Brantford, Ontario, this on-site role prioritizes collaboration with Engineering, Manufacturing, Service, and Product Support to ensure safety and usability across operators and technicians

Qualifications

• Minimum 5 years of experience in technical writing, technical communications, or a related field.

Responsibilities

• Lead, mentor, and develop a team of technical writers, illustrators, and documentation specialists.
• Foster a culture of accountability, collaboration, technical excellence, and continuous improvement.
• Manage team workloads, priorities, resources, and project assignments to ensure successful publication delivery.
• Provide strategic leadership for the Technical Publications function and long-term strategy.
• Establish and monitor performance metrics for documentation quality, efficiency, and content reuse.
• Use data and stakeholder feedback to drive continuous improvement to leadership.
• Oversee creation, maintenance, and delivery of operator manuals, service manuals, and parts catalogs.
• Ensure documentation is accurate, complete, consistent, and aligned with product configurations.
• Drive improvements in documentation structure, usability, and delivery formats.
• Establish change management processes to synchronize with engineering revisions.
• Lead evaluation and optimization of documentation tools and workflows.
• Modernize processes with structured authoring, automated workflows, and digital-first delivery.
• Establish publishing standards and QA processes for accuracy and quality.
• Ensure publications meet regulatory, safety, compliance, and liability requirements.
• Support customer experience initiatives by improving operation, maintenance, and troubleshooting documentation.

Skills

Leadership

Mechanical/Industrial environment

Interpreting technical information

Documentation platforms

Structured authoring

Content reuse

Digital content delivery

Documentation lifecycle

Communication & coaching

Organization & planning

Analytical thinking

Education

Bachelor’s degree in Technical Communication/Engineering/Information Management

5+ years in technical writing/communication

Paligo CMS, Adobe InDesign, SolidWorks Composer (asset)

Tools

Paligo CMS

Adobe InDesign

SolidWorks Composer

Job description

Tigercat Industries is seeking a Technical Publications Manager to lead and evolve our documentation function for a growing product range and global customer base. You will shape vision, processes, and technologies, and lead a team of writers and illustrators to deliver accurate, scalable materials.

Based on Brantford, Ontario, this on-site role prioritizes collaboration with Engineering, Manufacturing, Service, and Product Support to ensure safety and usability across operators and technicians