Technical Engineer – Mississauga

TEEMA; Mississauga; Hybrid; CAD 94,000 - 126,000; Full time

Job summary

TEEMA in Mississauga, Ontario, seeks a Technical Engineer focused on Healthcare IT & PACS. You will deploy and support Windows servers, MS SQL, and Active Directory, and configure Azure cloud deployments in a secure imaging environment.

You will implement integrations with EMRs, RIS/HIS, and AI tools using DICOM, HL7, IHE, and APIs, manage customer communications, and resolve complex issues to ensure reliable interoperability and improved clinical outcomes.

Responsibilities

• Manage technical support cases in the ServiceDesk system and document actions.
• Escalate unresolved issues to senior engineers.
• Engage with customers, partners, and distributors to gather information and provide updates.
• Install and configure Windows servers, MS SQL Server, and AD integrations.
• Configure Azure cloud deployments for healthcare IT systems.
• Implement integrations with EMRs, RIS/HIS, and AI tools using DICOM, HL7, IHE and APIs.
• Troubleshoot interoperability issues in imaging workflows and data exchange.
• Maintain knowledge of product suite and provide SME support.

Job description

Job Title: Technical Engineer –Healthcare IT & PACS
Job ID:88278
Location: Mississauga, Ontario – Hybrid

Overview:
Our client’sobjective is to introduce a leading global medical IT solution to the Canadian market, with the aim of establishing themselves as the top provider of Enterprise imaging and PACS solutions in the country. Their customers operate in some of Canada’s most critical functions, and they are uniquely positioned to help them optimize patient-centred care. Theirmodular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while providing efficiencies and advanced technology to modernize Canada’s medical imaging systems, all while protecting the most sensitive information for patients and care providers. Our client is embarking on a journey to lead PACS replacement projects across Canada. Theyaim to revolutionize healthcare imaging solutions across regions and provinces, leveraging theircutting-edge technology and expertise to enhance patient care and streamline medical workflows. They areseeking service-minded individuals with a passion for healthcare. As a Technical Engineer your role will focus on deploying and supporting critical systems that drive improved clinical outcomes.

What you will be doing:

Customer Communication & Case Management

• Independently manage and resolve technical support cases logged in the ServiceDesk system, ensuring accurate documentation of actions, solutions, and system changes.

• Escalate unresolved or highly complex issues to senior engineers or specialized teams, as appropriate.

• Engage directly with customers, partners, and distributors to gather technical information, clarify system behaviour, and communicate updates throughout the resolution process.

System Deployment & Configuration

• Perform independent installation and configuration of Windows-based servers, MS SQL Server instances, enterprise applications, and Active Directory integrations within theirimaging environment.

• Configure and support Microsoft Azure cloud-based deployments for healthcare IT systems, ensuring proper setup, scalability, and adherence to security standards.

Integration & Interoperability

• Independently implement integrations between theirsolutions and external healthcare systems, including EMRs, RIS, HIS, and AI tools, using standard-based interfaces (DICOM, HL7, IHE) and custom APIs.

• Troubleshoot and resolve interoperability issues involving imaging workflows, system connectivity, and data exchange protocols.

Technical Troubleshooting & Subject Matter Expertise

• Serve as a technical resource in diagnosing and resolving complex issues related to system performance, configuration, and integrations.

• Maintain and continuously expand strong working knowledge of their product suite, including software applications, hardware infrastructure, and associated services.

• Demonstrate subject matter expertise in key technical areas as needed to support projects, customer requirements, or team development.

Salary/Rate Range: $83,900.00 – $125,700.00