Integration Systems Analyst

OntarioMD; Toronto; Hybrid; CAD 64,000 - 83,000; Full time

Benefits offered by this job

Hybrid working model

Discretionary bonus program

Pension plan (defined contribution)

Health, dental and vision plans

Extended mental health coverage

Parental leave top-up

Volunteer days

Professional development opportunities

Disability programs

Employee assistance

Professional development

Volunteer days

Floating day

Growth opportunities

HRD Canada recognition

Job summary

OntarioMD is seeking an Integration Systems Analyst to join the Application Support Team on a permanent full-time, hybrid basis. The ISA will maintain and support OntarioMD products, onboarding hospitals and clinics, and overseeing messaging systems and related infrastructure.

Reporting to the Manager, Application Support, the ISA will troubleshoot HL7, XML, and FHIR-related issues, work with Windows Server, MS-SQL, Azure, and VMware, and assist with product deployments and documentation.

Qualifications

• Degree in Computer Science or Engineering or equivalent experience.
• 2 years Healthcare IT experience with HIS/RIS/EMR is an asset.
• Strong working knowledge of HL7 and XML; FHIR is an asset.
• Hands-on experience with integration tools and messaging protocols (e.g., MLLP).
• Excellent client-facing skills and ability to guide physicians/stakeholders while meeting SLAs.
• Proven documentation and communication skills; detail-oriented.
• Solid troubleshooting across networks, OS, and applications.
• Experience with Windows Server, MS-SQL, TCP/IP, sFTP, Azure (IaaS/PaaS), VMware.
• SharePoint Online and Microsoft 365 familiarity is an asset.
• PowerShell scripting experience; Kusto Query Language is an asset.

Responsibilities

• Support OntarioMD products and services within the Application Support Team.
• Troubleshoot HL7, XML, and messaging issues and HRM applications.
• Provide technical support for integration/messaging engines and related infrastructure.
• Collaborate with stakeholders to close service requests and communicate system status.
• Assist in deploying product code releases and updates.
• Develop and maintain documentation and user guides.
• Create and monitor operational reports and system performance metrics.
• Maintain Windows servers and Azure/VMware hosting environments.
• Monitor incident trends and participate in on-call rotation.

Skills

HL7 & XML knowledge

ITIL knowledge

Client facing communication

Initiative & ownership

Team collaboration

Problem solving

Critical thinking

Education

University degree in Computer Science or Engineering

Equivalent work experience

Tools

Windows Server

MS-SQL

Azure

VMware

sFTP servers

SharePoint Online

PowerShell

Kusto Query Language

SharePoint Online

Job description

Integration Systems Analyst

Permanent Full-Time, Hybrid

The Integration Systems Analyst (ISA) works within the Application Support Team to maintain, administer, and support OntarioMD products and services. The ISA also assists in supporting the onboarding of hospitals and clinics, as well as related applications, messaging systems, networks, and software.

Reporting to the Manager, Application Support, the Integration Systems Analyst:

• Works in tandem with peers in the broader Operations and Support department to support stakeholders, systems, software and infrastructure.
• Helps in troubleshooting HL7, FHIR, and XML messaging issues and Health Report Manager (HRM) applications.
• Provides technical support for various applications including integration/messaging engines (e.g. Lyniate Rhapsody), sFTP server application, MS-SQL databases, syslog, monitoring and notifications tools.
• Works with stakeholders to ensure the completion of service requests, resolution of issue tickets, and ensure appropriate communications regarding system statuses and availability.
• Supports various internal teams (e.g. Deployment, Product Management, QA) in the delivery of OntarioMD products including deployment of product code releases.
• Develops documentation of business processes, system configurations (hardware and software) and creation of user guides.
• Develops and maintains various technical and business reports on HRM operations, systems status, security incidents and access audits.
• Monitors systems performance, reviews systems logs and prepares various operational reports and statistics using tools such as Azure Application Insights.
• Helps in supporting Microsoft Windows servers (e.g. maintain, backup and update) and virtualized hosting environments (Azure, VMware).
• Monitors incident trends and anticipates potential problems for proactive resolution.
• Performs operations duties within the same domain as assigned by the Manager, Application Support.
• Participates in an on-call rotation for after-hours support, as outlined in OntarioMD’s internal On-call Policy.

Requirements that are important to us:

• University degree in Computer Science or Engineering, or equivalent work experience.
• Two (2) years of Healthcare IT experience, specifically with HIS/RIS and/or EMRs, an asset.
• Strong working experience and knowledge of HL7 and XML, experience with FHIR an asset.
• Hands on working experience with integration tools and messaging protocols (e.g. MLLP).
• Excellent client facing skills. Must be able to answer questions and talk physicians and stakeholders through issues in an articulate, effective and professional manner while meeting service level agreements.
• Demonstrate team, interpersonal, written and verbal communication skills, including the ability to produce clear and concise documentation with attention to detail.
• Strong network, O/S and application-level troubleshooting and problem-solving capabilities.
• Experience with personal health information (PHI) handling procedures.
• Strong ability to learn quickly and adapt to changes in business landscape and working environments.
• Good working knowledge of ITIL processes.
• Hands on working technical experience with Windows Server, MS-SQL, TCP/IP networking, sFTP servers, Azure (IaaS/PaaS) services, VMware, and related infrastructure.
• Experience with SharePoint Online and Microsoft 365 products an asset.
• Experience with PowerShell scripting and Kusto Query Language an asset.
• An asset to have hands on working experience with Java, MS-SQL and IIS.
• An asset to have hands on working experience administering and supporting LAN/WAN, firewalls, VPNs, load balancers, SAN/NAS, enterprise servers and services, and Azure-based computing environments.
• Ability to take initiative and manage time effectively.
• Demonstrated skills in taking active ownership of support cases and to exercise critical thinking.

What we offer:

Base salary range of$63,861 - $83,000annually; final compensation offered will be determined based on experience, skill set, education, training, and internal equity.

• Fun, friendly, and dynamic work environment with a passion for digital health.
• Hybrid working model.
• Participation in our discretionary bonus program, in accordance with our policy.
• Matched defined contribution pension plan.
• Comprehensive health, dental and vision plans, with 100% employer-paid premiums.
• Extended mental health coverage.
• Maternity and parental leave top-up programs.
• Short-term and long-term disability programs.
• Employee/family assistance programs.
• Professional development opportunities.
• Two (2) annual paid volunteer days to contribute to causes that matter to you.
• One (1) annual floater day.
• Fantastic opportunity to grow within the team and throughout the organization.
• An organization recognized as one of the Best Places to Work by HRD Canada for two consecutive years.