Technical Communicator (Canada wide)

Toromont Cat; Terrace Bay Township; On-site; CAD 83,000 - 93,000; Full time

Job summary

Toromont Cat is seeking a Technical Communicator to support Mining Heavy Equipment Technicians and product support staff with expert knowledge of Caterpillar Mining product lines.

The role involves providing technical reports, failure analyses, site visit reports and liaison between mining service departments and Caterpillar, with opportunities to travel across Eastern Canada. Strong diagnostic and written/spoken English-French communication are essential.

Qualifications

• Heavy Equipment License or equivalent experience in the Technical Field/Heavy Equipment Industry.
• Minimum 5 years practical experience diagnosing, troubleshooting and repairing Cat Heavy Equipment.
• Written & spoken communication skills in French and English (asset).
• Experience with Cat systems/DBS/SIS is highly beneficial.
• Willing and able to travel and work outside regular business hours as required.

Responsibilities

• Provide technical support to Toromont Cat mining service operations, including after sales service, shop, rental, sales, parts, branches & customers.
• Be the prime point of contact between mining service departments and Caterpillar.
• Review product problems under responsibility and propose solutions.
• Perform failure analysis, identify root cause of failure and produce reports.
• Write site visit reports and technical reports as needed.
• Provide technical support for various special projects.
• Help with the application and understanding of manufacturer’s warranty policies.
• Develop and maintain solid technical knowledge of products sold by Toromont Cat.
• Provide regular technical updates to technicians that repair and maintain products under responsibility.
• Inform Caterpillar about new product problems and work with various groups at Caterpillar to resolve problems and improve products.
• Actively participate in PPM (Product Problem Management) initiatives.
• Periodically provide technical seminars, small training sessions and create technical documentation as required.

Skills

Heavy Equipment License

Bilingual English/French

Troubleshooting

Customer service

Tools

Microsoft Office

Job description

Job Summary

The Technical Communicator will provide valuable support to our Mining Heavy Equipment Technicians and mining product support staff through top technical expertise on our Caterpillar Mining Product Line.

Pay Type and Compensation

Full Time, Permanent.

Compensation: $83,000.00 to $93,000.00, with performance‑based or discretionary bonuses potentially available.

Benefits & Opportunities

• Working within one of the safest organizations in the industry where safety and well‑being are the top priority.
• Working for a best‑in‑class equipment dealer with the premium Caterpillar brand.
• Opportunities to continuously learn, grow and develop with our Toromont team through internal training.
• Competitive total rewards including wages, benefits and premiums (as eligible).
• Opportunity for flexible work schedules and across multiple locations across Eastern Canada.

Responsibilities

• Provide technical support to Toromont Cat mining service operations, including after sales service, shop, rental, sales, parts, branches & customers.
• Be the prime point of contact between mining service departments and Caterpillar.
• Review product problems under responsibility and propose solutions.
• Perform failure analysis, identify root cause of failure and produce reports.
• Write site visit reports and technical reports as needed.
• Provide technical support for various special projects.
• Help with the application and understanding of manufacturer’s warranty policies.
• Develop and maintain solid technical knowledge of products sold by Toromont Cat.
• Provide regular technical updates to technicians that repair and maintain products under responsibility.
• Inform Caterpillar about new product problems and work with various groups at Caterpillar to resolve problems and improve products.
• Actively participate in PPM (Product Problem Management) initiatives.
• Periodically provide technical seminars, small training sessions and create technical documentation as required.

Requirements

• Heavy Equipment License or equivalent experience in the Technical Field/Heavy Equipment Industry.
• High safety consciousness with minimum 5 years practical experience diagnosing, troubleshooting and repairing Cat Heavy Equipment.
• Hands‑on experience with Caterpillar Mining products, focusing on HMS and ERS product lines (asset).
• Written & spoken communication skills in French and English (asset).
• Knowledge of and ability to conduct failure analysis (asset).
• Excellent communication, interpersonal, analytical, problem‑solving, organizational and time‑management skills.
• Results‑driven with solid business acumen and customer‑centric focus; commitment to deliver internal and external service excellence continuously.
• Improvement mindset, self‑motivated, collaborative team player able to work with sense of urgency to meet deadlines.
• Adaptable and able to address competing and multiple priorities by planning effective strategies and staying current on market conditions.
• Highly computer literate with proficiency in Microsoft Applications.
• Experience with Cat systems/DBS/SIS is highly beneficial.
• Willing and able to travel and work outside regular business hours as required.
• Spoken English and French language would be an asset.
• A valid passport and driver's license with current clean driver abstract.

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people’s strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.