Technical Business Analyst Transformation

Cynet Systems Inc; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

An established industry player is seeking a seasoned MS Dynamics 365 CRM expert to enhance their Banking and Financial Services offerings. In this pivotal role, you will leverage your extensive experience to analyze requirements, facilitate stakeholder workshops, and guide data migration processes. You will collaborate closely with cross-functional teams, ensuring seamless integration and optimal use of CRM functionalities. Your expertise will drive innovative solutions and contribute to the ongoing success of dynamic projects. Join a forward-thinking company where your contributions will significantly impact the future of financial services technology.

Qualifications

• 8-12 years of experience in MS Dynamics 365 CRM, especially in Banking.
• Strong skills in data migration and integration architecture.

Responsibilities

• Gathering and analyzing requirements with stakeholders.
• Conducting system integration and user acceptance testing.

Skills

MS Dynamics 365 CRM Customer Engagement

Banking and Financial Services Knowledge

Mulesoft

REST APIs

Data Migration

Azure Data Factory

CRM Administration

User Story Writing

Tools

SSIS

Power Apps

Visio

Job description

Job Description:

• Minimum 8–12 years of experience in MS Dynamics 365 CRM Customer Engagement, with knowledge in Banking and Financial Services domain.
• Good understanding of capabilities of D365 Sales, Service, Dataverse, and Power Apps.
• Experience in requirement gathering, analysis, and conducting workshops to drive requirements design by engaging Business and Technical stakeholders.
• Facilitating review and approval of requirements from all stakeholders.
• Subject matter expertise in integration architecture and ability to map integration patterns to functional usage.
• Experience with MS CRM & 3rd party Integration using Middleware Tools (Mulesoft), APIs (REST, ODATA Web APIs), and SSIS packages.
• Experience in data migration, including data analysis, mappings, and harmonization using OOB and third-party tools; preferable experience in Azure Data Factory.
• Experience in data migration and translation using middleware and Dynamics 365 CRM's out-of-the-box data import process.
• Experience in data analysis and validation with CRM Dynamics configuration rules.
• Exposure to workflows, plugins, form customization, and CRM administration.
• Proficiency in writing user stories, conducting grooming sessions, and story walkthroughs.
• Presenting demos to Product Owners and stakeholders for final sign-off.
• Preparation of use case diagrams, UML sequence diagrams, and Visio flows.
• Authoring user stories, grooming the integration backlog, identifying dependencies, and sequencing work production.
• Collaborating with the team to define backlog and implementation sequence.
• Conducting impact analysis of change requests on existing business flows.
• Assisting POs in deciding the fitment of change requests within existing business flows without additional development.
• Participating in sprint planning, backlog refinement, and story grooming.
• Contributing to the transfer of functional requirements to development and testing teams.
• Staying updated on CRM technology updates and educating end-users on CRM functionalities.
• Performing system integration and user acceptance testing.
• Conducting application-level testing to certify features.