Senior Salesforce Core Business Analyst - Healthcare Ops

Direct IT Recruiting Inc.; Mississauga; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A recruitment company specializing in IT positions is seeking an experienced Technical Business Analyst – Salesforce Core in Mississauga, Ontario. This role involves supporting a healthcare-focused transformation initiative. The ideal candidate has over 7 years of experience in business systems analysis, extensive hands-on expertise with Salesforce Core, and strong SQL skills for data analysis. The position requires excellent communication abilities and experience in CRM transformations, with hybrid working conditions offered.

Qualifications

• 7+ years of experience as a Business Systems Analyst or Technical Business Analyst.
• 3+ years of hands-on experience with Salesforce Core.
• Strong experience writing SQL queries for data analysis and validation.
• IIBA certification (CBAP, CCBA, or equivalent).

Responsibilities

• Collaborate with stakeholders to gather and document requirements.
• Lead requirements elicitation sessions such as workshops and interviews.
• Translate business needs into functional specifications for Salesforce solutions.
• Support Customer Care process improvements through Salesforce enhancements.

Skills

Business Systems Analysis

Salesforce Core

SQL Queries

Stakeholder Management

Agile

AI

Education

Bachelor’s degree in Computer Science, Mathematics, Engineering or equivalent

Tools

SQL

Salesforce

Job description

A recruitment company specializing in IT positions is seeking an experienced Technical Business Analyst – Salesforce Core in Mississauga, Ontario. This role involves supporting a healthcare-focused transformation initiative. The ideal candidate has over 7 years of experience in business systems analysis, extensive hands-on expertise with Salesforce Core, and strong SQL skills for data analysis. The position requires excellent communication abilities and experience in CRM transformations, with hybrid working conditions offered.