Salesforce Business System Analyst- Financial Services Cloud

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Astra-North Infoteck Inc. in Toronto, Canada, seeks a Salesforce Business System Analyst with ~5 years of experience to lead Sales Cloud implementations and related systems. You will translate business needs into practical technology solutions that boost sales performance and operational efficiency.

The role emphasizes stakeholder collaboration, requirement elicitation, UAT coordination, and agile ceremonies. Familiarity with Salesforce modules and dashboards is a plus. Hybrid work possible.

Qualifications

• Must have ~5 years leading Sales initiatives and systems implementations.
• Proven ability to translate business needs into scalable technology solutions.
• Experience in fast-paced environments with delivering business value.

Responsibilities

• Lead business-critical initiatives from discovery through delivery.
• Coordinate UAT and sprint demos; support go-live activities.
• Elicit and document requirements; validate business requirements with stakeholders.
• Identify risks and drive data-driven, long-term solutions.

Skills

Communication skills

Stakeholder management

Process mapping

Analytical thinking

Agile / Scrum

Cross-functional collaboration

Stakeholder presentations

Tools

Salesforce Sales Cloud

Salesforce Experience Cloud

Dashboard configuration

Miro

Box

Job description

Salesforce Business System Analyst- Financial Services Cloud

Location: Toronto, Canada
Work Model: 3 Days WFO

Role Summary

We are seeking a Tech-Savvy Business Analyst / Project Manager with approximately 5 years of hands-on experience leading Sales initiatives and related Systems implementations. The ideal candidate excels at translating business needs into practical technology solutions, with a strong focus on delivering scalable, user-centric systems and tools that improve sales performance and operational efficiency.

Communication and Presentation

• Excellent verbal and written communication skills.
• Ability to convey complex ideas clearly to both technical and non-technical audiences.
• Comfortable presenting to stakeholders at all levels.

Business Analysis Expertise

• Demonstrated ability to lead business-critical initiatives from discovery through delivery.
• Skilled in conducting thorough business analysis and driving collaborative decision-making.
• Proven track record of ensuring timely delivery of business value in fast-paced environments.

Cross-Functional Partnership

• Experience leading across all phases of the project lifecycle, including:
  • Requirements elicitation and documentation.
  • Business requirement analysis and validation.
  • Stakeholder feedback sessions.
  • Impact analysis and risk identification.
  • UAT coordination and execution.
  • Sprint demos and Agile ceremonies.
  • Change readiness, training, and go-live support.
  • Troubleshooting user-reported issues with minimal disruption and focus on long-term solutions.

Stakeholder Management

• Successfully partnered with diverse stakeholder groups.
• Strong ability to secure alignment and manage expectations throughout the project lifecycle.

Process Mapping, Optimization and Problem Solving

• Skilled in mapping and analyzing current-state and future-state business processes.
• Ability to distinguish between core business needs, stakeholder requirements, and system constraints.
• Analytical thinker with the ability to identify root causes and drive long-term, data-driven solutions.
• Focused on uncovering and addressing systemic process inefficiencies.

Salesforce Experience

• Salesforce experience preferred, including:
  • Salesforce Sales Cloud.
  • Salesforce Experience Cloud.
  • Dashboard configuration.

Additional Skills

• Experience using Miro, Box, and similar tools for collaboration and process mapping.
• Willingness to take on additional tasks and responsibilities as assigned.
• Demonstrates flexibility, ownership, and a proactive approach to problem-solving and delivery.