Technical Analyst, Disability Claims

iA Financial Group; Quebec; Hybrid; CAD 48,000 - 68,000; Full time

Benefits offered by this job

Group insurance

Vacation entitlement

Telemedicine

Employee and family assistance

Discounts on iA products

Job summary

iA Financial Group is seeking a Technical Analyst, Disability Claims to support timely assessment of short-term disability claims and payment of benefits while delivering a compassionate client experience.

You will gather medical, administrative, and contractual information, determine eligibility, process benefits, and maintain accurate records across internal systems in a hybrid work environment.

Qualifications

• Experience analyzing medical, administrative, and contractual information for disability claims.
• Ability to open and assess short-term disability claims.
• Strong English communication with external clients.
• Experience in customer service, administrative processing, or insurance.

Responsibilities

• Open and assess new short-term disability claims.
• Gather medical, administrative, and contractual information.
• Communicate with clients, employers, and stakeholders to obtain required information.
• Determine claim eligibility per contract provisions and procedures.
• Maintain complete claim records in internal systems.

Skills

Administrative rigor

Analytical skills

Empathy

Active listening

Clear communication

Customer service

Insurance knowledge

Job description

Job Description Technical Analyst, Disability Claims Build the Future With Us Are you passionate about customer service and looking to contribute to an organization whose mission is to help clients feel confident and secure about their future? As a Technical Analyst, Disability Claims, you will play a key role in the timely and efficient assessment of new short-term disability claims and the payment of eligible benefits, while delivering a human-centered, thorough, and reassuring client experience. This position is an excellent opportunity to showcase your analytical, administrative, and interpersonal skills within a caring and trusted organization. At iA, people and their development are at the heart of everything we do, creating an environment that fosters collaboration, innovation, and growth.

What You Will Accomplish With Us

• Gathering and analyzing the medical, administrative, and contractual information required to open and assess new short-term disability claims
• Communicating with clients, employers, and various stakeholders to obtain required information and ensure thorough follow-up on claims
• Determining claim eligibility according to contract provisions, established criteria, and operating procedures
• Processing and issuing eligible short-term disability benefits through an accelerated payment process for straightforward claims that meet established requirements
• Maintaining complete and accurate claim records within internal systems to support operational continuity and service quality

What Could Help You Succeed in This Role

• Is recognized for their administrative rigor and ability to manage multiple files in a high-volume environment
• Demonstrates strong analytical skills and sound judgment when interpreting medical, administrative, and contractual information
• Displays empathy, active listening skills, and a genuine commitment to delivering a professional and client-centered experience
• Is known for communicating clearly, professionally, and tactfully with a diverse and sometimes vulnerable clientele
• Has experience in customer service, administrative processing, insurance, case management, or a related field
• Has an advanced level of English proficiency, as the role requires regular verbal and written communication with clients, employers, and stakeholders located outside Quebec

Why You’ll Love Working With Us

• A work environment where learning and development go hand in hand with a shared commitment to excellence
• A healthy, safe, equitable, and inclusive workplace where everyone can thrive and reach their full potential
• The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces
• Competitive benefits including group insurance, vacation entitlement, telemedicine, employee and family assistance programs, discounts on iA products, and much more!

The typical hiring range for this position is $47,544 to $68,329 CAD per year . The offered base salary may vary depending on knowledge, skills, years of experience, and internal equity considerations relevant to the role. At iA, we are committed to providing a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect current market conditions.

Location(s) Quebec / 1080, Grande Allee West Other Possible Location(s) Montreal / 1981 McGill College Avenue Toronto / 26 Wellington Street East

Posting End Date 2026-10-30

Company Overview iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs. As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes. Want to join the iA family, but there’s no job openings right now that match your profile? Let us know you’re interested!