Technical Advisor – Aftersales Service & CNC

Normand Tools; Lévis; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Group insurance incl. dental and telem

Group RRSP program

Ongoing training provided

Dynamic team environment

Job summary

Normand Tools, a Canadian leader in machinery, tooling and supplies, seeks an Aftersales Service Specialist to coordinate service requests, assist with technical troubleshooting, and support CNC equipment operation in our demonstration center. You will train customers and liaise between customers, technicians, and manufacturers.

You will analyze service requests, manage parts quotations, warranty issues, and coordinate installations while enabling demonstrations and training sessions for end

Qualifications

• Diploma in electromechanics, industrial mechanics, automation, CNC machining, or another relevant technical discipline.
• Experience in aftersales service, technical support, or industrial maintenance.
• Strong understanding of mechanical, electrical, and pneumatic systems.
• Experience with operation, programming, or technical support of CNC equipment.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication abilities.
• Ability to manage multiple projects and service cases while balancing priorities.
• Proficient with computer systems and reading technical documentation.
• Bilingual (French and English), spoken and written.

Responsibilities

• Analyze service requests and assist in diagnosing technical issues.
• Coordinate and follow up on aftersales service cases and service interventions.
• Maintain effective communication between customers, technicians, and manufacturers.
• Identify required replacement parts and prepare quotations for customers.
• Manage warranty claims and supplier-related service issues.
• Coordinate equipment installations and support customers during equipment preparation and startup.
• Act as a resource person for the operation and use of CNC equipment.
• Plan and conduct demonstrations of equipment available in the demonstration area.
• Provide customer training on the operation, maintenance, and best practices related to equipment sold by Normand.

Skills

CNC operation

Troubleshooting

Customer service

Communication

Multitasking

Technical documentation reading

Bilingual FR/EN

Education

Diploma in electromechanics/industrial mechanics/automation/CNC machining or related

Job description

Founded in 1950, Normand.ca is a Canadian leader in the industrial distribution and retail sale of machinery, tooling and supplies for secondary wood processing.

We are currently seeking a candidate to fill the following position:

NORMAND is a nationally recognized company that has been providing the secondary wood manufacturing industry with a complete range of machinery, tooling, and industrial supplies for more than 75 years.

At the heart of our aftersales service department, you will serve as the primary technical resource for our customers, service technicians, and manufacturers. Your role will involve coordinating service requests, assisting with technical troubleshooting, advising customers, and ensuring diligent follow-up on service cases. You will also act as a key resource for CNC equipment operation and actively participate in equipment demonstrations and customer training sessions conducted in our demonstration center.

Key Responsibilities

• - Analyze service requests and assist in diagnosing technical issues.
• - Coordinate and follow up on aftersales service cases and service interventions.
• - Maintain effective communication between customers, technicians, and manufacturers.
• - Identify required replacement parts and prepare quotations for customers.
• - Manage warranty claims and supplier-related service issues.
• - Coordinate equipment installations and support customers during equipment preparation and startup.
• - Act as a resource person for the operation and use of CNC equipment.
• - Plan and conduct demonstrations of equipment available in the demonstration area.
• - Provide customer training on the operation, maintenance, and best practices related to equipment sold by Normand.

Skills and Qualifications

• - Diploma in electromechanics, industrial mechanics, automation, CNC machining, or another relevant technical discipline.
• - Experience in aftersales service, technical support, or industrial maintenance.
• - Strong understanding of mechanical, electrical, and pneumatic systems.
• - Experience with the operation, programming, or technical support of CNC equipment, along with the ability to train and support users.
• - Excellent troubleshooting and problem-solving skills.
• - Strong customer service and communication abilities.
• - Ability to manage multiple projects and service cases while balancing priorities.
• - Proficient with computer systems and comfortable reading technical documentation.
• - Bilingual (French and English), both spoken and written, to communicate with suppliers and review technical documentation.

Position Benefits and Working Conditions

• - Competitive compensation and benefits package.
• - Comprehensive group insurance plan, including dental coverage and telemedicine services.
• - Group RRSP program.
• - Ongoing training provided by our manufacturing partners.
• - Dynamic work environment within an experienced and passionate team.

Normand is committed to employment equity. Only candidates selected for an interview will be contacted.