Technical Account Manager

Brunel GmbH; Ottawa; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player in the personal care sector is seeking a dynamic sales professional to drive growth in the Ottawa region. In this role, you will leverage your expertise in sales strategy and customer relationship management to develop and maintain strong connections with key decision-makers. Your ability to analyze market trends and provide tailored solutions will be crucial in meeting and exceeding sales targets. This position offers an exciting opportunity to engage with industry influencers and contribute to the company's success through innovative sales techniques and strategic planning.

Qualifications

• Proven track record in sales and customer relationship management.
• Strong analytical skills for understanding customer needs.

Responsibilities

• Achieve and exceed sales targets while maintaining customer relationships.
• Analyze sales trends and provide technical support to clients.

Skills

Sales Strategy

Customer Relationship Management

Technical Support

Market Analysis

Presentation Skills

Education

Bachelor's Degree in Business or related field

Tools

CRM Software

Job description

• Achieve sales results that meet or exceed each fiscal year's approved budget
• Develop and maintain full and comprehensive knowledge of the product portfolio including scientific, marketing and pricing information, as well as the company and personal care industry developments by reading internal and external publications, attending seminars and educational events and from interactions with other industry sources.
• Develop relationships with high level influencers and decision makers and be the main point of contact at assigned accounts.
• Manage and build relationships between our Customers and appropriate personnel within the company.
• Proactively contact customers to maintain existing, and develop new, business opportunities.
• Develop comprehensive knowledge of customers within assigned territory to understand their needs and offer solutions - re: products, formulations, technical assistance - and address customer needs via presentations, demonstrations, meetings, discussions, seminars and other methods
• Analyzing customer sales trends, projects, and needs
• Provide technical support; answer customers' product use and application questions and follow up on requests at accounts.
• Introducing existing/new/updated company and Principal offers to customers.
• Follow up on leads from Principals, tradeshows, media inquiries, the company website etc. to develop new business opportunities.
• Prospect/find new customers, generating new projects and ensuring follow up and closing of projects.
• Plan an effective monthly customer visit schedule maximizing face to face time with influencers and decision makers.
• Consistently and accurately document and proactively update customer contacts, interactions (visits, phone calls, video calls etc), projects and activities within CRM in a timely manner.
• Prepare and present activity reports at department and other meetings.
• Assist in preparation of annual budgets covering existing and new business.
• Maintain relationships with key personnel within our Principals' organizations in support of sales growth.
• Collaborate with colleagues to exchange technical information on customer activities, sales strategies and marketing information on a regular basis
• Represent the company through attendance at and participate in professional organizations, trade shows, exhibitions, conferences, webinars, seminars and educational events as approved by management.
• Keep all expenses within budgeted limits
• Complete assignments according to the guidelines and requirements provided by Management.
• Respect and promote the values, image and culture both inside and outside the company.