Technical Account Manager SME (Mid-Market)

Qualys; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading company in cloud-based security solutions is seeking a Technical Account Manager for SME clients in Canada. The role involves managing customer relationships, ensuring satisfaction, and driving service renewals and upsells. Ideal candidates will have a background in security and excellent communication skills. This position allows for remote work with occasional travel.

Qualifications

• 2-3 years of experience in SaaS industry providing Network Security solutions.
• Familiarity with Federal Regulatory Compliance issues is a plus.

Responsibilities

• Manage relationships with SME customers and ensure satisfaction.
• Drive renewal and upselling of services.

Skills

Communication

Proactive Attitude

Tools

Firewall

Vulnerability Management

PCI

Policy Compliance/GRC

Audit Tools

Network Scanners

Job description

Technical Account Manager SME (Mid-Market)

Apply locations: Canada | Time type: Full time | Posted on: Posted Yesterday | Job requisition id: R0003251

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

The Technical Account Manager (TAM) is responsible for managing relationships with Small and Medium Enterprise (SME) customers, ensuring their satisfaction, and driving renewal and upselling of services.

The Post-Sales Account Manager (SME) will connect regularly with existing customers for technical checkups, serve as the primary contact, and coordinate with Support, Pre-Sales, or Management to address inquiries. They will gather customer feedback and use cases to inform internal teams and product development.

Success in this role will be measured by renewal rates, upsell rates, and customer satisfaction scores. The TAM will collaborate with Pre-Sales to assist in closing deals from a technical perspective.

Qualifications

• Background in security, systems, or networking.
• Knowledge of IT security fields such as Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC, Audit Tools, and enterprise security solutions.
• 2-3 years of experience in SaaS industry providing Network Security, IT-Auditing, and Policy Compliance solutions.
• Familiarity with Federal Regulatory Compliance issues (e.g., HIPAA, GLBA, SOX, FISMA, SCAP) is a plus.
• Knowledge of auditing frameworks like CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP is a plus.
• Strong work ethic with a proactive attitude.
• Excellent communication skills, both written and verbal.
• Primarily remote work with occasional travel for client meetings, events, or trade shows.

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Qualys, Inc. (NASDAQ: QLYS) is a leading provider of cloud-based security, compliance, and IT solutions, serving over 10,000 subscription customers worldwide, including many of the Forbes Global 100 and Fortune 100 companies. We help organizations streamline security and compliance processes onto a single platform for improved agility, outcomes, and cost savings.