Tech Lead - Infrastructure Services N 4C

GENPACT CANADA SERVICES COMPANY; Edmonton; Hybrid; CAD 52,000 - 95,000; Full time

Benefits offered by this job

Mentorship

Learning opportunities

Career growth

Job summary

Genpact Ltd. is seeking a Tech Lead for Infrastructure Services to shape and drive the enterprise monitoring and observability strategy across ITOM, CMDB, and automation.

You will lead event management, optimise monitoring platforms like LogicMonitor and New Relic, and collaborate with cross-functional teams to improve health visibility and proactive monitoring. The role requires strong leadership, cloud and security fundamentals, and experience with ServiceNow ITOM.

Qualifications

• Bachelors degree in Computer Engineering, Database Management, Information Systems, IT or Network Engineering.
• CISSP Certification – Workforce Academy Online; CCNP – Netmetrix Solution.

Responsibilities

• Define and drive the enterprise monitoring and observability strategy and roadmap.
• Lead Event Management, including correlation, deduplication, enrichment, alert optimisation and incident integration.
• Drive integration across monitoring platforms, ServiceNow ITOM, CMDB and automation tools.
• Performance Optimization: Implement advanced telemetry and health checks for network devices and server clusters, focusing on reducing noise and improving mean time to detect (MTTD) for critical infrastructure issues.
• Provide leadership across ServiceNow ITOM, ACC, Event Management and ITOM dashboards.
• Optimise platforms such as LogicMonitor and New Relic, including monitoring coverage and tool rationalisation.
• Establish monitoring KPIs and improve service health visibility and operational dashboards.
• Drive adoption of AIOps, automation and proactive/predictive monitoring.
• Collaborate with infrastructure, application, cloud, and operations teams on end-to-end observability.

Skills

Agile Methodology

Cloud Strategies

Collaboration Tools

Design Thinking

People Leadership

Risk Management

Storytelling

Executive Presence

Microsoft Azure

Oracle WebLogic

IBM Rational ClearCase

Cisco Identity Services Engine (ISE)

IBM AIX

Education

Bachelors - Computer Engineering

Bachelors - Database Management

Bachelors - Information Systems

Bachelors - Information Technology

Bachelors - Network Engineering

Tools

LogicMonitor

New Relic

ServiceNow ITOM

CMDB

Job description

Tech Lead - Infrastructure Services NReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionResponsibilitiesDefine and drive the enterprise monitoring and observability strategy and roadmap.Lead Event Management, including correlation, deduplication, enrichment, alert optimisation and incident integration.Drive integration across monitoring platforms, ServiceNow ITOM, CMDB and automation tools.Performance Optimization: Implement advanced telemetry and health checks for network devices and server clusters, focusing on reducing noise and improving mean time to detect (MTTD) for critical infrastructure issues.Provide leadership across ServiceNow ITOM, ACC, Event Management and ITOM dashboards.Optimise platforms such as LogicMonitor and New Relic, including monitoring coverage and tool rationalisation.Establish monitoring KPIs and improve service health visibility and operational dashboards.Drive adoption of AIOps, automation and proactive/predictive monitoring.Collaborate with infrastructure, application, cloud, and operations teams on end-to-end observability.QualificationsBachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network EngineeringCertificationsCertified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Cisco Certified Network Professional (CCNP) - Netmetrix SolutionNetmetrix SolutionRequired SkillsAgile Methodology, Apple Mac OS, Cisco Identity Services Engine (ISE), Client Relations, Cloud Assessment, Cloud Strategies, Collaboration Tools, Design Thinking, Executive Presence, IBM AIX, IBM Rational ClearCase, Inclusion, Microsoft Azure Advanced Threat Protection, Oracle WebLogic, People Leadership, Personal Effectiveness, Risk Management, StorytellingLanguageEnglishLanguage Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Infrastructure Services NRemote Type -HybridWork Shift -Flex Time (Canada)Compensation Range-52,000 to 95,000 CADWhy join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.