Team Manager (Online Casino Gaming Studio)

Evolution Gaming Limited; Burnaby; On-site; CAD 70,000 - 110,000; Full time

Job summary

Evolution Gaming Limited is seeking an experienced Team Manager to lead operations on the gaming floor. You will coach staff, manage scheduling, and drive KPI performance across tables. You will conduct BPA training, coordinate recruitment, and ensure compliance with procedures.

This role requires strong communication and hands-on leadership in a live gaming environment. Fluency in English, familiarity with office software, and a proactive approach to incident reporting are essential to succeed

Qualifications

• Fluent English language proficiency with strong written and oral communication skills.
• Proficiency with Microsoft Office and computer systems.
• Knowledge of casino gaming operations and procedures.
• First Aid Level 1 certification (or willingness to obtain)

Responsibilities

• Lead by example and serve as the first point of contact for your team.
• Coach and develop subordinates through one-to-ones, feedback, and performance management.
• Manage scheduling to ensure adequate headcount coverage for all operating tables.
• Conduct training sessions and ensure correct skills development during BPA sessions.
• Communicate all news, updates, and procedural changes to the team in a timely manner.
• Participate in recruitment, training, and development of team members.
• Prepare, monitor, and report on team KPI data; create and execute monthly/quarterly improvement plans.
• Organize and lead team and individual meetings.
• Report to Senior Team Manager regarding team needs, changes, and staffing issues.
• Maintain Team Managers Manual and other online resources.
• Proficiently use internal systems including Wiki, Jira, TTS, Slack, Smart Recruiters, NEVOS, EVO Learning, Evospace, and Studio Desk.
• When assigned as manager on duty, work a minimum of 75% of shift time on the gaming floor, conduct regular floor walks, ensure compliance with workplace rules, and participate in table promotions and media campaigns.
• Complete incident reports and assist employees with documentation as needed.
• Ensure all procedural, legal, and disciplinary standards are followed and enforced.
• Report any non-compliance with company standards, procedures, or legal requirements.
• Work flexible shifts and hours as assigned.
• Obtain First Aid Level 1 certification (company sponsored)

Skills

Fluent English

Casino gaming operations knowledge

Education

First Aid Level 1 certification

Tools

Microsoft Office

Job description

Key Responsibilities

• Lead by example and serve as the first point of contact for your team
• Coach and develop subordinates through one-to-ones, feedback, and performance management
• Manage scheduling to ensure adequate headcount coverage for all operating tables
• Conduct training sessions and ensure correct skills development during BPA sessions
• Communicate all news, updates, and procedural changes to the team in a timely manner
• Participate in recruitment, training, and development of team members
• Prepare, monitor, and report on team KPI data; create and execute monthly/quarterly improvement plans
• Organize and lead team and individual meetings
• Report to Senior Team Manager regarding team needs, changes, and staffing issues
• Maintain Team Managers Manual and other online resources
• Proficiently use internal systems including Wiki, Jira, TTS, Slack, Smart Recruiters, NEVOS, EVO Learning, Evospace, and Studio Desk
• When assigned as manager on duty, work a minimum of 75% of shift time on the gaming floor, conduct regular floor walks, ensure compliance with workplace rules, and participate in table promotions and media campaigns
• Complete incident reports and assist employees with documentation as needed
• Ensure all procedural, legal, and disciplinary standards are followed and enforced
• Report any non-compliance with company standards, procedures, or legal requirements
• Work flexible shifts and hours as assigned
• Obtain First Aid Level 1 certification (company sponsored)

Essential Qualifications

• Fluent English language proficiency with strong written and oral communication skills
• Proficiency with Microsoft Office and computer systems
• Knowledge of casino gaming operations and procedures
• First Aid Level 1 certification (or willingness to obtain)

Preferred Qualifications

• Previous managerial experience in hospitality, gaming, or related customer-facing industries
• Fluency in additional languages (Korean, Japanese, Mandarin, or Vietnamese)
• Experience working in a live gaming or broadcast environment