Team Manager (Online Casino Gaming Studio)

Evolution-66d6c4a; Burnaby; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Paid Holidays

Medical, Dental & Vision Insurance (i&

Life and AD&D Insurance

RRSP/TFSA Match Program

Employee Discount Program

Job summary

Evolution is seeking a Team Manager for its Online Casino Gaming Studio in the Metro Vancouver area, specifically Burnaby. This full-time position leads a team on the gaming floor, coordinates scheduling, and drives KPI-based improvement while ensuring high standards of service and compliance.

You will coach staff, conduct training, participate in recruitment, and manage communications across internal systems such as Jira, Slack, and more.

Qualifications

• Fluent English with strong written and oral communication.
• Proficiency with Microsoft Office and computer systems.
• Knowledge of casino gaming operations and procedures.
• First Aid Level 1 certification (or willingness to obtain).

Responsibilities

• Lead by example as the first point of contact for your team.
• Coach and develop subordinates through one-to-ones, feedback, and performance management.
• Manage scheduling to ensure adequate headcount coverage for all operating tables.
• Conduct training sessions and ensure correct skills development during BPA sessions.
• Communicate all news, updates, and procedural changes to the team in a timely manner.
• Participate in recruitment, training, and development of team members.
• Prepare, monitor, and report on team KPI data; create and execute monthly/quarterly improvement plans.
• Organize and lead team and individual meetings.
• Report to Senior Team Manager regarding team needs, changes, and staffing issues.
• Maintain Team Managers Manual and other online resources.
• Proficiently use internal systems including Wiki, Jira, TTS, Slack, Smart Recruiters, NEVOS, EVO Learning, Evospace, and Studio Desk.
• When assigned as manager on duty, work a minimum of 75% of shift time on the gaming floor, conduct regular floor walks, ensure compliance with workplace rules, and participate in table promotions and media campaigns.
• Complete incident reports and assist employees with documentation as needed.
• Ensure all procedural, legal, and disciplinary standards are followed and enforced.
• Report any non-compliance with company standards, procedures, or legal requirements.
• Work flexible shifts and hours as assigned.
• Obtain First Aid Level 1 certification (company sponsored).

Skills

Fluent English

MS Office

Casino gaming operations

First Aid Level 1

Tools

Wiki

Jira

TTS

Slack

Smart Recruiters

NEVOS

EVO Learning

Evospace

Studio Desk

Job description

Team Manager (Online Casino Gaming Studio)

• Full-time
• Compensation: CAD 55,000 - CAD 60,000 - yearly

Evolution is a world-leading developer and provider of products for the online casino industry. We develop, produce, market, and license fully integrated B2B Online Casino solutions to gaming operators. Since our founding in 2006, Evolution has grown into a global powerhouse, partnering with over 800 operators and employing more than 22,000 talented individuals in studios across Europe and North America.

In Canada, our studios are located in Metro Vancouver, a thriving region known for its diverse talent pool and vibrant tech and creative industries.

Our parent company is based in Sweden and listed on Nasdaq Stockholm with the ticker EVO.

Key Responsibilities

• Lead by example and serve as the first point of contact for your team
• Coach and develop subordinates through one-to-ones, feedback, and performance management
• Manage scheduling to ensure adequate headcount coverage for all operating tables
• Conduct training sessions and ensure correct skills development during BPA sessions
• Communicate all news, updates, and procedural changes to the team in a timely manner
• Participate in recruitment, training, and development of team members
• Prepare, monitor, and report on team KPI data; create and execute monthly/quarterly improvement plans
• Organize and lead team and individual meetings
• Report to Senior Team Manager regarding team needs, changes, and staffing issues
• Maintain Team Managers Manual and other online resources
• Proficiently use internal systems including Wiki, Jira, TTS, Slack, Smart Recruiters, NEVOS, EVO Learning, Evospace, and Studio Desk
• When assigned as manager on duty, work a minimum of 75% of shift time on the gaming floor, conduct regular floor walks, ensure compliance with workplace rules, and participate in table promotions and media campaigns
• Complete incident reports and assist employees with documentation as needed
• Ensure all procedural, legal, and disciplinary standards are followed and enforced
• Report any non-compliance with company standards, procedures, or legal requirements
• Work flexible shifts and hours as assigned
• Obtain First Aid Level 1 certification (company sponsored)

Essential Qualifications

• Fluent English language proficiency with strong written and oral communication skills
• Proficiency with Microsoft Office and computer systems
• Knowledge of casino gaming operations and procedures
• First Aid Level 1 certification (or willingness to obtain)

Preferred Qualifications

• Previous managerial experience in hospitality, gaming, or related customer-facing industries
• Fluency in additional languages (Korean, Japanese, Mandarin, or Vietnamese)
• Experience working in a live gaming or broadcast environment

This position is an excellent opportunity to join the fast-growing Evolution team. We Offer:

• Annual salary range: 55k-60k/year
• Paid Holidays
• Medical, Dental & Vision Insurance Plans (individual & family coverage)
• Life and AD&D Insurance
• RRSP/TFSA Match Program
• Employee Discount Program