Shift Manager, Cage, Slots and Guest Services - Casino Vancouver

Casino Vancouver; Coquitlam; Sur place; CAD 60 000 - 70 000; Plein temps

Résumé du poste

Casino Vancouver in Coquitlam, BC is seeking a Shift Manager for Cage, Slots and Guest Services to oversee daily operations on a shift basis, ensure safety, and maintain a welcoming environment for guests and staff.

The role requires strong leadership, a flexible schedule including evenings and weekends, prior experience in slot or cage operations, and the ability to mentor team members while complying with licensing, health and safety regulations.

Qualifications

• Post secondary education or suitable combination of education and experience.
• Flexible schedule including evenings, weekends, holidays and overnight shifts.
• Minimum 2 years of experience in slot or cage operations.
• Minimum 3 years of leadership experience.
• Serving it Right Certification.
• Ability to successfully obtain a Gaming License.
• Effective communication with guests and staff.
• MS Office proficiency.
• Literacy in CARRS, TABS3 and Kronos is an asset.

Responsabilités

• Provides input for team member performance objectives and evaluations.
• Provides leadership, direction and mentoring to all department team members.
• Schedules and supervises team members, edits timesheets for payroll.
• Oversees team member training and assigns shift work assignments.
• Resolves customer disputes; reports irregularities, disputes and suspicious activities; prepares CRS Incident Reports.
• Implements all new operations initiatives as directed.
• Actively participates in the recruitment and hiring process.
• Maintains departmental inventories and supplies.
• Liaises and communicates effectively with all appropriate operational departments.
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and team members).
• Ensures compliance with licensing laws, health and safety and other statutory regulations.

Connaissances

Leadership experience

Guest service orientation

Formation

Post-secondary education or equivalent

Outils

MS Office

CARRS

TABS3

Kronos

Description du poste

Shift Manager, Cage, Slots and Guest Services - Casino Vancouver

261444 Full Time Management Coquitlam, BC, CA

2 days ago Requisition ID: 1273

Salary Range: $60,000.00 To $70,000.00 Annually

Under the general direction of the Manager, Slots & Cage & Guest Services, this position is responsible for the day-to-day activities of the Slots & Cage & Guest Services operations on a shift basis while establishing and contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports the company's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Provides input for team member performance objectives and evaluations


• Provides leadership, direction and mentoring to all department team members


• Schedules and supervises team members, edits timesheets for payroll


• Oversees team member training and assigns shift work assignments


• Resolves customer disputes; reports irregularities, disputes and suspicious activities; prepares CRS Incident Reports


• Implements all new operations initiatives as directed


• Actively participates in the recruitment and hiring process


• Maintains departmental inventories and supplies


• Liaises and communicates effectively with all appropriate operational departments


• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and team members)


• Ensures compliance with licensing laws, health and safety and other statutory regulations


• Manages other initiatives as required

Education and Qualifications

• Post Secondary education or suitable combination of education and experience an asset


• Must be available to work a flexible schedule including evenings, weekends, holidays and overnight shifts


• Minimum 2 years of experience in slot or cage operations


• Minimum 3 years of leadership experience


• Serving it Right Certification


• Ability to successfully obtain a Gaming License


• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication


• Computer literacy in MS Office


• Literacy in CARRS, TABS3 and Kronos an asset

Work Environment Considerations

Standing for long periods of time, lifting, carrying, pushing, pulling, stretching, bending, interruptions and non-traditional work hours