Team Manager Disability Claims Administrator & Payment

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Vancouver; On-site; CAD 60,000 - 100,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards and Recognition

Emphasis on Community

Job summary

Canada Life is seeking a Team Manager for the Disability Claims Administration & Payment team. This full-time role involves leading a frontline DCA group, ensuring accurate benefit calculations and timely payments, while guiding staff development and process improvements.

Responsibilities include managing financial accountability, system enhancements, data analysis, and collaboration with internal partners to meet client needs.

Qualifications

• Education and skills acquired at post-secondary level or equivalent with at least 4 years work experience.
• Strong mathematical aptitude; experience using basic accounting principles.
• Proven leadership skills leading a team using effective interpersonal skills.
• Excellent communication skills, both written and verbal.
• Strong organization and time management skills.
• Strong analytical, problem solving and decision making abilities.
• Working knowledge of Microsoft Office Excel.
• Knowledge or Group Insurance would be an asset.
• Lead and manage within a Purpose/Vision driven environment.

Responsibilities

• Provide office measurement support to the DMSO Directors in areas of work volumes, productivity and financial management.
• Manage the overall financial accountability for all disability benefit calculations, payments, and claim reserve calculations performed by the team.
• Hiring and performance management of direct reports including coaching and staff development.
• Collection and analysis of data required to ensure effective operational management of the office.
• Ensure all resource material is catalogued, updated and readily accessible.
• Coordinating and implementing all system enhancements and subsequent system maintenance that relates to the DCA Team.
• Use business tools to identify and solve quality, time service and work volume issues.
• Address workflow/process issues.
• Ensure efficient and consistent DCA processes and practices, and unique client needs in a cost-effective manner.
• Lead overall aspects of the team including day to day management of individual/ team performance and recruiting.
• Develop, coordinate and implement training plans for new team members on processes, as well as enhanced or revised processes where required;
• An ongoing commitment to demonstrating and sharing our core values of integrity, partnership, excellence and continuous improvement.

Skills

Leadership

Communication

Organization

Analytical thinking

Mathematical aptitude

Problem solving

Excel

Education

Post-secondary education or equivalent with 4+ years experience

Tools

Microsoft Excel

Job description

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Team Manager Disability Claims Administrator & Payment

Description: Permanent Full Time

We are looking for a Team Manager DCA & Payment. The Team Leader is a working member of the DCA team, and is a front-line leader, accountable for the quality of service provided for the DCA team.

This role requires Reliability Status security clearance. This is a personnel security status that is required before an employee can gain access toProtected Binformation, assets or work sites as outlined by theGovernment of Canada website.

The position requires both strong leadership and technical skills to support and guide the DCA team to calculation and claims inquiries from clients, claimants, and internal business partners.

Benefit calculations are complex and often unique to a group client. The skill to correctly interpret contract wording that may be standard, non-standard, and potentially unique for larger clients, and then to correctly apply that wording to perform a complicated, largely manual calculation is crucial to paying claims accurately. Canada Life’s ability to perform calculations in an accurate manner is critical to meeting customer expectations and has a direct impact on financial results for the Group Disability division.

• Provide office measurement support to the DMSO Directors in areas of work volumes, productivity and financial management.

• Manage the overall financial accountability for all disability benefit calculations, payments, and claim reserve calculations performed by the team.

• Hiring and performance management of direct reports including coaching and staff development.

• Collection and analysis of data required to ensure effective operational management of the office.

• Ensure all resource material is catalogued, updated and readily accessible.

• Coordinating and implementing all system enhancements and subsequent system maintenance that relates to the DCA Team.

• Use business tools to identify and solve quality, time service and work volume issues.

• Address workflow/process issues.

• Ensure efficient and consistent DCA processes and practices, and unique client needs in a cost-effective manner.

• Lead overall aspects of the team including day to day management of individual/ team performance and recruiting.

• Develop, coordinate and implement training plans for new team members on processes, as well as enhanced or revised processes where required;

• An ongoing commitment to demonstrating and sharing our core values of integrity, partnership, excellence and continuous improvement.

Qualifications and Competencies:

• Education and skills acquired at post-secondary level or equivalent with at least 4 years work experience;

• Strong mathematical aptitude; experience using basic accounting principles;

• Proven leadership skills leading a team using effective interpersonal skills;

• Excellent communication skills, both written and verbal;

• Strong organization and time management skills;

• Strong analytical, problem solving and decision making abilities;

• Working knowledge of Microsoft Office Excel;

• Knowledge or Group Insurance would be an asset;

• Lead and manage within a Purpose/Vision driven environment.

The base salary for this position is between $59,600 - $99,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.

• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.

• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.

• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!

• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

Learn moreaboutCanada Life .

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.