Team Manager, Disability Management Services Office

Canada Life; London; On-site; CAD 68,000 - 114,000; Full time

Benefits offered by this job

Career development reimbursement

Comprehensive health & dental benefits

Volunteer day

Company-matching pension plan

Share ownership program

Employee recognition programs

Job summary

Canada Life is seeking a Team Manager in our London Disability Management Services Office. This permanent full-time role focuses on leading a claims management team, guiding return-to-work plans, and ensuring effective service delivery to clients.

You will coach staff, manage relationships with plan sponsors, and handle appeals when needed. The position requires a diploma or post-secondary degree, strong leadership, and excellent communication.

Qualifications

• Bachelor's or diploma in a related field or equivalent experience.
• Proven leadership and coaching abilities.
• Excellent communication and interpersonal skills.
• Superior problem solving, decision making and analytical skills.
• Ability to negotiate effectively and maintain confidentiality.

Responsibilities

• Provide expertise and guidance to the team on claims management and return-to-work planning.
• Coach staff to improve performance with monthly reviews and development discussions.
• Lead collaboration across managers to plan, prioritize, and allocate staff and tasks.
• Explain information clearly to diverse audiences; present and summarize findings.
• Build strong relationships with plan sponsors and internal clients; handle appeals and escalations.

Skills

Leadership

Coaching

Communication

Analytical skills

Problem solving

Negotiation

Discretion

Education

Diploma or Post-Secondary degree

Job description

Permanent Full Time

We are looking to hire a Team Manager in the London Disability Management Services Office.

What you will do:

• Provide expertise, oversight, and guidance to the team on the management of claims including:
  • benefit entitlement decisions
  • assessment of referral to internal and external service providers
  • management of claims expenses
  • assessment and creation of return-to-work plans
  • claim management.
• Coaching to ensure consistent staff performance and development (includes monthly review of claims, one on one discussions for ongoing review of performance and areas of development)
• Provide leadership and coaching of organizational skills and prioritization to help staff achieve individual, team and office performance goals.
• Collaboration with other managers to plan, prioritize, schedule, and allocate staff and tasks to meet service delivery objectives across client groups, and teams, while handling the challenges of a changing environment
• Effectively articulate ideas and directions to staff to promote trust, commitment, and motivation.
• Clearly and concisely explain, present, and summarize information verbally at a level appropriate to your intended audience.
• Gathering and analyzing information to anticipate and recognize problems and opportunities, create, and evaluate alternatives, and engage in continuous assessment and improvement to develop solutions in collaboration with staff and our plan sponsors.
• Building strong business relationships with plan sponsors and internal customers.
• You will also be accountable for handling appeals and escalated complaints to resolution.
• You may be requested to participate in finalist and other presentations for current or prospective clients.

We’re looking for someone who can:

• Build and maintain trusting and respectful relationships with employees, clients, and colleagues.
• Maintain confidence and exhibit empathy with staff, clients, and co-workers in sometimes sensitive and difficult circumstances.
• Build and gain consensus when appropriate.
• Exercise financial prudence, confidentiality, and discretion

What you will bring:

• A diploma or Post-Secondary degree or equivalent, preferably in a related discipline.
• Excellent communication and interpersonal skills.
• Proven leadership and coaching abilities.
• Superior problem solving, decision making and analytical skills.
• Ability to negotiate effectively.
• A minimum of three years of related experience.
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $68,400 - $113,900 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted