Disability Claims Administrator

TechAlliance of Southwestern Ontario, London Economic Development Corporation; City of Langley; Hybrid; CAD 41,000 - 59,000; Full time

Benefits offered by this job

Career Development

Health & Wellness benefits

Time Off policies

Financial Security: pension plan

Rewards and Recognition

Community engagement

Job summary

Canada Life in Regina, SK or Langley, BC is seeking a detail-oriented Disability Claims Administrator for a hybrid role with in-office presence two days per week. The role centers on calculating and issuing long-term disability benefits and interpreting contractual provisions.

You will maintain claims, perform complex calculations, explain tax implications to clients, and support the claims team with data and reports. Strong numeracy and communication are essential.

Qualifications

• Post-secondary education with a financial background or equivalent experience.
• Strong math and analytical skills are essential.
• Excellent communication, both oral and written, and customer service focus.
• Proficient with Microsoft Office and able to learn new software quickly.
• Ability to work in a hybrid environment with teammates and on your own.

Responsibilities

• Calculate and issue long-term and short-term disability benefit payments.
• Explain benefit calculations and tax implications to customers by phone or write-up.
• Maintain long-term disability claims, verify income, handle updates and adjustments.
• Perform complex LTD calculations including inflation, COLA, rehabilitation and partial periods.
• Handle over/underpayments and follow up for repayments and BEN refunds.
• Collaborate with claims teams and manage data verification and reports.

Skills

Excellent mathematical and analytical

Excellent oral and written comms

Team player with customer service

Microsoft Office

Critical thinking

Adaptability / flexible working

Education

Post-secondary education with financial background

Job description

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We are seeking a detail-oriented and customer-focusedDisability Claims Administrator to join our Regina, SK or Langley, BCoffice. This hybrid role offers the flexibility of working remotely while requiringin-office presence two days per weekto collaborate with colleagues and support our clients effectively. If you’re passionate about delivering exceptional service and thrive in a dynamic environment, we’d love to hear from you!

The Disability Claims Administrator is primarily responsible for calculating and issuing long-term disability benefit payments. This includes interpreting contractual provisions to determine benefit entitlement including offsets and tax requirements utilizing the payment and management systems. The Disability Claims Administrator will be handling all calculation related inquiries and managing the maintenance of long-term disability claims in accordance with contractual and corporate policies.

What you will do:

• For new claims, complete the financial information including the initial benefit calculation, the DLR and waiver reserve set up
• Calculate and issue short-term and long-term disability benefit payments
• Perform straight forward LTD benefit calculations including inflation protection, cost of living increases, rehabilitation, and partial period calculations in accordance with contractual provisions
• Perform straight forward under/overpayment calculations, follow up for repayment, processing BEN refunds and adjustments
• Explain benefit calculations and payments, including tax issues to customers over the phone or in writing
• Follow-up CPP
• For maintenance of long-term disability claims, request and assess medical updates, verify other income calculations, and follow ups as required
• Other administrative and financial duties in support of claims teams as required
• Handling data verification and exception reports to resolve system discrepancies

What you will bring:

• Post-secondary education with a strong financial background or equivalent related experience
• Excellent mathematical and analytical skills
• Demonstrated organizational and time management skills
• Excellent oral and written communication skills
• Team player with demonstrated customer service skills
• Proficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related software
• Critical thinking and problem-solving abilities
• Ability to remain flexible, work as part of a team as well as independently
• Reliability Status Security Clearance– this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by theGovernment of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $41,200 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Regina, SK, CA Langley, British Columbia, CA