Team Manager Disability Claims Administrator & Payment

Canada Life; Vancouver; On-site; CAD 60,000 - 100,000; Full time

Benefits offered by this job

Education reimbursement

Health benefits

Mental health coverage

Volunteer day

Pension plan

Share ownership

Employee discounts

ERGs & mentorship

Job summary

Canada Life is seeking a Team Manager DCA & Payment to lead the DCA team responsible for disability calculations, payments, and client inquiries. This role blends leadership with technical skills to ensure accurate benefit determinations.

The position requires Reliability Status clearance and is a permanent, full-time role based in Vancouver, offering a competitive base salary and comprehensive benefits package.

Qualifications

• Education and skills acquired at post-secondary level or equivalent with at least 4 years work experience.
• Strong mathematical aptitude; experience using basic accounting principles.
• Proven leadership skills leading a team using effective interpersonal skills.
• Excellent communication skills, both written and verbal.
• Strong organization and time management skills.
• Strong analytical, problem solving and decision making abilities.
• Knowledge of Group Insurance is an asset.

Responsibilities

• Provide office measurement support to the DMSO Directors in areas of work volumes, productivity and financial management.
• Manage the overall financial accountability for all disability benefit calculations, payments, and claim reserve calculations performed by the team.
• Hiring and performance management of direct reports including coaching and staff development.
• Collection and analysis of data required to ensure effective operational management of the office.
• Ensure all resource material is catalogued, updated and readily accessible.
• Coordinating and implementing all system enhancements and subsequent system maintenance that relates to the DCA Team.
• Use business tools to identify and solve quality, time service and work volume issues.
• Address workflow/process issues.
• Ensure efficient and consistent DCA processes and practices, and unique client needs in a cost-effective manner.
• Lead overall aspects of the team including day to day management of individual/ team performance and recruiting.
• Develop, coordinate and implement training plans for new team members on processes, as well as enhanced or revised processes where required;
• An ongoing commitment to demonstrating and sharing our core values of integrity, partnership, excellence and continuous improvement.

Skills

Leadership

Communication

Organization

Analytical thinking

Excel

Interpersonal skills

Problem solving

Education

Post-secondary education or equivalent

Tools

Microsoft Excel

Job description

Permanent Full Time

We are looking for a Team Manager DCA & Payment. The Team Leader is a working member of the DCA team, and is a front-line leader, accountable for the quality of service provided for the DCA team.

This role requires Reliability Status security clearance. This is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website.

The position requires both strong leadership and technical skills to support and guide the DCA team to calculation and claims inquiries from clients, claimants, and internal business partners.

Benefit calculations are complex and often unique to a group client. The skill to correctly interpret contract wording that may be standard, non-standard, and potentially unique for larger clients, and then to correctly apply that wording to perform a complicated, largely manual calculation is crucial to paying claims accurately. Canada Life's ability to perform calculations in an accurate manner is critical to meeting customer expectations and has a direct impact on financial results for the Group Disability division.

Accountabilities

• Provide office measurement support to the DMSO Directors in areas of work volumes, productivity and financial management.
• Manage the overall financial accountability for all disability benefit calculations, payments, and claim reserve calculations performed by the team.
• Hiring and performance management of direct reports including coaching and staff development.
• Collection and analysis of data required to ensure effective operational management of the office.
• Ensure all resource material is catalogued, updated and readily accessible.
• Coordinating and implementing all system enhancements and subsequent system maintenance that relates to the DCA Team.
• Use business tools to identify and solve quality, time service and work volume issues.
• Address workflow/process issues.
• Ensure efficient and consistent DCA processes and practices, and unique client needs in a cost-effective manner.
• Lead overall aspects of the team including day to day management of individual/ team performance and recruiting.
• Develop, coordinate and implement training plans for new team members on processes, as well as enhanced or revised processes where required;
• An ongoing commitment to demonstrating and sharing our core values of integrity, partnership, excellence and continuous improvement.

Qualifications and Competencies

• Education and skills acquired at post-secondary level or equivalent with at least 4 years work experience;
• Strong mathematical aptitude; experience using basic accounting principles;
• Proven leadership skills leading a team using effective interpersonal skills;
• Excellent communication skills, both written and verbal;
• Strong organization and time management skills;
• Strong analytical, problem solving and decision making abilities;
• Working knowledge of Microsoft Office Excel;
• Knowledge or Group Insurance would be an asset;
• Lead and manage within a Purpose/Vision driven environment.

The base salary for this position is between $59,600 - $99,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).

Grow with Canada Life

We're united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We're looking for people who live our values everyday: we step up, we do the right thing, and we deliver - for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We're committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We're committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.