Team Leader, UX Research

Medavie Blue Cross; New Brunswick; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading health solutions provider is seeking a Team Leader for UX Research to guide a team of professionals in optimizing user research practices. This role demands strong leadership, a solid understanding of UX methodologies, and a commitment to enhancing user experiences across digital platforms.

Qualifications

• 5+ years of experience as a UX research professional.
• Proven leadership capabilities.
• Fluency in English essential, working knowledge of French an asset.

Responsibilities

• Provide day-to-day UX research direction to team members.
• Support employee development through performance management.
• Establish UX research standards and optimize workflows.

Skills

Analytical Skills

Decision-Making

Problem-Solving

Interpersonal Skills

Negotiation

Education

University degree in related field

Job description

What makes us a different kind of employer?

As a national health solutions partner, Medavie is committed to improving the wellbeing of Canadians — and in our digital-first culture, technology is key to providing the products, services, and solutions that increase access to care and improve health outcomes.

Our technology team is the backbone of our organization with over 500 employees and growing. We are constantly creating, testing, and learning to enable personalized, digital experiences in all we do.

When you join us, you’ll be part of an in-house, innovation-led team focused on cutting-edge digital health solutions that help provide the best care possible, when and where it’s needed.

Job Title : Team Leader, UX Research Department : Digital Experience Competition : 87073 Internal / External : Both Employment Type : Full Time Permanent Location : Nova Scotia, New Brunswick, PEI, Newfoundland, Ontario, Quebec - Remote Salary : Competitive Compensation + Benefits Reports To : Manager

The Team Leader, UX Research, is responsible for leading, coaching, and growing a team of UX professionals focused on user research and analysis for our digital assets. This includes guiding employees in both day-to-day operations as well as longer-term performance and career planning. As a key member of the UX leadership team, the Team Leader, UX Research will help shape the organization's UX practice by establishing standards for UX research practices, optimizing UX research operations, and evolving UX research as a discipline within Medavie. The role also involves performing hands-on research and analysis as needed to support execution.

This position is situated within the Digital Transformation Office, established to enable focused execution of Medavie's digital strategy.

This might be a good role for you if :

• You enjoy doing something different every day;
• You're comfortable with uncertainty and change;
• You don't want to do things the way they've always been done—you want to find a better way;
• You see challenges as puzzles to be solved, and enjoy helping others solve problems;
• You're an excellent communicator who can understand and adapt to the concerns of different audiences;
• You’re self-motivated and decisive: you can figure out what needs to be done—and then do it.

Key Responsibilities

• Providing day-to-day UX research direction to team members, including guiding employees on tasks, reviewing work as needed, and advising on methods and best practices.
• Supporting employee development through performance management and coaching, setting objectives, monitoring progress, encouraging learning, and supporting career development.
• Enhancing the impact of the team by assessing and evolving team responsibilities, identifying skill gaps, scaling the team to support business needs, and leading recruitment efforts.
• Fostering a positive employee experience by collecting feedback, promoting engagement activities, and building a sense of connection and purpose within the team.
• Managing team efforts to achieve corporate and department goals, including responding to business requests, planning work, assigning tasks, monitoring progress, and evaluating success.
• Contributing hands-on to work efforts as needed, such as conducting user tests, interviews, analyzing results, and advising on UX research needs.
• Establishing UX research standards, optimizing workflows, driving the UX Research Community of Practice, and advising leadership on UX research.
• Raising awareness of UX research value across the organization through collaboration, strategy input, and data sharing.

Required Qualifications

Education : University degree in related field.

Work Experience : 5+ years of experience as a UX research professional with proven leadership capabilities.

Other Qualifications :

• Deep understanding of UX research methods and activities.
• Experience with resource planning and project scheduling.
• Excellent analytical, decision-making, and problem-solving skills.
• Strong interpersonal skills for negotiation, conflict resolution, and professional communication.
• Passionate about UX, design, technology, and innovation.

Language Skills : Fluency in English is essential. Working knowledge of French is an asset.