Team Leader, UX Research

Medavie Blue Cross; Ontario; Remote; CAD 80,000 - 120,000; Full time

Job summary

Medavie Blue Cross is seeking a Team Leader for UX Research to lead a team of UX professionals focused on enhancing digital health solutions. The role involves guiding research practices, supporting employee development, and driving UX maturity within the organization. Ideal candidates will have strong leadership skills and a passion for UX and innovation.

Qualifications

• 5+ years as a UX research professional with proven leadership capabilities.
• Deep understanding of UX research methods and activities.
• Fluency in English is essential; working knowledge of French is an asset.

Responsibilities

• Providing day-to-day UX research direction to team members.
• Supporting employee development through performance management and coaching.
• Managing team efforts to achieve goals and evaluating success.

Skills

Analytical skills

Decision-making

Problem-solving

Interpersonal skills

Communication

Education

University degree in related field

Job description

What makes us a different kind of employer?

As a national health solutions partner, Medavie is committed to improving the wellbeing of Canadians — and in our digital-first culture, technology is key to providing the products, services, and solutions that increase access to care and improve health outcomes.

Our technology team is the backbone of our organization with over 500 employees and growing. We are constantly creating, testing, and learning to enable personalized, digital experiences in all we do.

When you join us, you’ll be part of an in-house, innovation-led team focused on cutting-edge digital health solutions that help provide the best care possible, when and where it’s needed.

Job Title : Team Leader, UX Research Department : Digital Experience Competition : 87073 Internal / External : Both Employment Type : Full Time Permanent Location : Nova Scotia, New Brunswick, PEI, Newfoundland, Ontario, Quebec - Remote Salary : Competitive Compensation + Benefits Reports To : Manager

The Team Leader, UX Research, is responsible for leading, coaching, and growing a team of UX professionals focused on user research and analysis for our digital assets. This includes guiding employees in both day-to-day operations as well as longer-term performance and career planning. As a key member of the UX leadership team, the Team Leader, UX Research, will help shape the organization's UX practice by establishing standards for UX research practices, optimizing UX research operations, and evolving UX research as a discipline within Medavie. The Team Leader is also expected to perform hands-on research and analysis as needed to support execution.

This role is situated within the Digital Transformation Office, established to enable focused execution of Medavie's digital strategy.

This might be a good role for you if :

• You enjoy doing something different every day;
• You're comfortable with uncertainty and change;
• You don't want to do things the way they've always been done—you want to find a better way;
• You see challenges as puzzles to be solved, and enjoy helping others solve problems;
• You're an excellent communicator who can understand and adapt to the concerns of different audiences;
• You’re self-motivated and decisive: you can figure out what needs to be done—and then do it.

Key Responsibilities

• Providing day-to-day UX research direction to team members, including guiding employees on tasks, reviewing work as needed, and advising on methods and best practices.
• Supporting employee development through performance management and coaching, setting objectives, monitoring progress, encouraging learning, and supporting career development.
• Enhancing the team's impact by assessing and evolving responsibilities, identifying skill gaps, scaling support to business needs, and leading recruitment efforts.
• Fostering a positive employee experience by collecting and acting on feedback, promoting engagement activities, and building a sense of connection and purpose within the team.
• Managing team efforts to achieve goals, including responding to business requests, planning work, assigning tasks, monitoring progress, and evaluating success.
• Contributing hands-on to work efforts, such as responding to requests, evaluating experiences, setting up tests or surveys, conducting interviews, and analyzing results.
• Maturing UX research within Medavie by establishing standards, optimizing workflows, driving the UX Research Community of Practice, and advising leadership.
• Raising awareness of UX research value by fostering interdepartmental relationships, participating in workshops, advocating in planning activities, and sharing success data.

Required Qualifications

Education : University degree in related field.

Work Experience : 5+ years as a UX research professional with proven leadership capabilities.

Other Qualifications :

• Deep understanding of UX research methods and activities.
• Experience with resource planning and project scheduling.
• Excellent analytical, decision-making, and problem-solving skills.
• Strong interpersonal skills for negotiating priorities, resolving conflicts, and clear communication.
• Passionate about UX, design, technology, and innovation.

Language Skills : Fluency in English is essential. Working knowledge of French is an asset.