Team Lead - Vallea Lumina, The Adventure Group, Whistler, BC

Gibbons Whistler; Whistler; On-site; CAD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive base wage

Food & drinks perks

Adventure perks

Accommodation discounts

Wellness perks

Exclusive partner discounts

Flexible schedules

Staff appreciation nights

Career growth

Job summary

Gibbons Whistler is seeking a Team Lead for Vallea Lumina, Whistler’s award-winning multimedia night walk experience by The Adventure Group. You will guide guests through a world of wonder while leading a passionate team to deliver unforgettable evenings on Cougar Mountain.

The role requires 2+ years in tourism or outdoor operations, strong communication, safety-first mindset with outdoor first aid, a valid driver's license, and flexibility for evenings, weekends, and holidays.

Qualifications

• 2+ years in tourism, adventure tourism, or outdoor activity operations.
• Strong communication and problem-solving skills, able to stay calm under pressure.
• Safety-first mindset with 80-hour outdoor first aid preferred.
• Valid driver’s license and ability to lift up to 30 lbs.
• Evenings, weekends and holidays availability.

Responsibilities

• Lead nightly Vallea Lumina operations to ensure guest safety and magic.
• Coordinate simple shared team meals each evening to build energy.
• Oversee and mentor a team of 10+ crew members with training and feedback.
• Collaborate with Lumina Tech Team to ensure show delivery and guest satisfaction.
• Manage site logistics including scheduling, payroll support, safety checks, and maintenance.
• Act as on-site incident and emergency lead with accurate reporting.
• Engage with guests, gather feedback, and ensure smiles and service.
• Support hiring, onboarding, and team development with site management.
• Prepare the nightly team meal.

Skills

Team leadership

Communication

Problem solving

Safety mindset

Outdoor adaptability

First Aid certification

Job description

Team Lead - Vallea Lumina, The Adventure Group, Whistler, BC

Full Time The Adventure Group, Whistler, BC, CA

2 days ago Requisition ID: 1624

Salary Range: $23.00 To $25.00 Hourly

Join the Vallea Lumina team in creating unforgettable, enchanting, and immersive experiences!

Who We Are

At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences.

Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.

The Opportunity

Step into the spotlight as a Team Lead at Vallea Lumina, Whistler’s award-winning multimedia night walk experience by The Adventure Group (TAG). In this role, you’ll guide guests through a world of wonder while leading a passionate team to deliver unforgettable evenings on Cougar Mountain. You’ll be at the heart of operations — ensuring every night runs smoothly, safely, and magically.

Perks of the Job

• Competitive Base Wage:$23 - $25 hourly wage
• Food & Drinks Perks:50% off food & beverage at all Gibbons venues
• Adventure perks: 20% off The Adventure Group for you and your friends & family
• Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos
• Wellness perks: 20% off at The Spa at Whistler and a benefit stipend (for qualifying roles)
• Exclusive partner discounts at local Whistler businesses and access to Pro Deals at brands like Arc'teryx, Helly Hansen, SMITH and more
• Flexible schedules and a supportive team culture
• Access to community events and staff appreciation nights
• Career Growth:Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey.
• Fun work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously.

What You Bring to the Table

• You’re a natural leader who thrives in dynamic, outdoor environments and takes pride in creating memorable guest experiences. You bring:
• 2+ years of experience in tourism, adventure tourism, or outdoor activity operations.
• Strong communication and problem-solving skills — you keep calm and focused under pressure.
• A safety-first mindset, backed by Standard First Aid (80-hour Outdoor First Aid preferred).
• A valid Driver’s License and the ability to lift up to 30 lbs.
• A flexible, positive attitude — evenings, weekends, and holidays are all part of the adventure.
• Reliability, adaptability, and a genuine passion for people and the outdoors.

Your Days Will Look Like

• Lead nightly Vallea Lumina operations, ensuring each guest’s journey is smooth, safe, and full of magic.
• Support a positive team environment by coordinating simple shared team meals each evening, helping create connection and energy before the night’s experiences begin
• Oversee and inspire a team of 10+ crew members — providing training, feedback, and motivation.
• Collaborate with the Lumina Tech Team to ensure world-class show delivery and guest satisfaction.
• Manage site logistics: scheduling, payroll support, safety checks, and course maintenance coordination.
• Act as the on-site incident and emergency lead, maintaining readiness and accurate reporting.
• Engage directly with guests — answering questions, gathering feedback, and ensuring smiles all around.
• Support hiring, onboarding, and team development alongside site management.
• Prepare the nightly team meal.

At Gibbons Whistler,our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose,and Commitment to Excellence—guide everything we do. We believe that fosteringdiversity, equity, and inclusion is essential to living by these core values.We warmly welcome applicants of all backgrounds, identities, and experiences tojoin us in creating a workplace where kindness thrives and we make peoplehappy!