Team Lead-Retail

Roots; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a forward-thinking company that values culture and lifestyle. As a Team Lead, you will inspire and motivate your peers while ensuring exceptional customer experiences. With opportunities for growth, you'll play a crucial role in shaping the store's future and enhancing brand loyalty through your leadership. This role offers a chance to make a positive impact in a collaborative environment focused on sustainability and community. If you are passionate about retail and eager to take on challenges, this position is perfect for you.

Qualifications

• 1+ years of experience in retail apparel, luxury retail preferred.
• Proven leadership ability and strong organizational skills.

Responsibilities

• Lead sales team and assist in operational functions of the store.
• Coach associates on customer service fundamentals.

Skills

Retail experience

Leadership

POS management

Problem-solving

Customer service

Collaboration

Job description

Sunday, February 23, 2025

WHAT WE’RE LOOKING FOR

The Team Lead links the leadership team and sales associates by assisting in operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviors at all times to promote an environment focused on a consistent, exceptional, and positive in-store experience for customers and employees.

Qualifications:

• 1+ years of related experience in a retail apparel environment; luxury retail experience is a plus.
• Proven ability to successfully lead a sales team; viewed as a leader among peers.
• Experience with POS management, daily banking procedures, and submitting timely reports.
• Strong organization and problem-solving skills.
• Passion for upholding an exceptional customer experience.
• Ability to collaborate with others and be self-motivated.
• Availability for varied weekly shifts, including weekends, closing, and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Demonstrating a customer-obsessed selling culture and building brand loyalty through excellent product knowledge.
• Partnering with store management to execute action plans that optimize results and ensure effective store operations.
• Contributing ideas and solutions to increase productivity and improve store operations.
• Assisting in onboarding and training new associates.
• Coaching associates on customer service fundamentals and providing positive feedback.
• Resoling customer service matters.
• Overseeing and delegating tasks to maximize store efficiency.
• Communicating performance feedback to store management.
• Ensuring the team receives scheduled breaks and meal periods.
• Fostering open communication on the sales floor.
• Ensuring adherence to all company policies, procedures, and guidelines.
• Performing opening and closing procedures and inventory duties as directed.

WHY JOIN ROOTS?

Roots is more than a brand; it’s a culture and lifestyle. We seek dynamic individuals interested in retail and fashion who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

Our success relies on our people. Roots offers growth opportunities and encourages team members to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We thank all applicants; however, only those most qualified will be contacted.

Roots Corporation promotes an inclusive culture and respects accessibility. Requests for accommodations can be made at any recruitment stage.

Base pay ranges from $17.45 to $22.68/hour, depending on location and experience, and may vary based on market conditions, skills, and internal equity.