Team Lead - Retail

Roots; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Team Lead, where you will inspire a team to deliver exceptional customer experiences. In this role, you will bridge the leadership and sales teams, ensuring operational excellence and a customer-focused environment. With a commitment to sustainability and a culture that values growth and inclusion, you will play a vital role in shaping the future of the brand. If you are passionate about retail and eager to lead a dynamic team, this opportunity is perfect for you.

Qualifications

• 1+ years of experience in retail, preferably in luxury apparel.
• Strong leadership and customer service skills are essential.

Responsibilities

• Lead and motivate the sales team to exceed goals.
• Assist in training new associates and resolving customer issues.

Skills

Retail experience

Leadership

POS management

Problem-solving

Customer service

Team collaboration

Job description

Metropolis at Metrotown - Store 160, 4700 Kingsway Ave, Suite 1119, Burnaby, British Columbia, Canada Req #280

Monday, February 17, 2025

WHAT WE’RE LOOKING FOR?

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

• 1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
• Proven ability to successfully lead a sales team; viewed as a leader among peers;
• Proven experience with POS management, daily banking procedures, and submitting timely reports;
• Strong organization and problem-solving skills;
• Passion for upholding an exceptional customer experience;
• Collaborate with others, yet be self-motivated;
• Available for varied weekly shifts, including weekends, closing, and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Demonstrating a customer-obsessed selling culture and building brand loyalty through excellent product knowledge;
• Partnering with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
• Contributing ideas and solutions to the leadership team that result in increased productivity and improved operations of the store;
• Assisting store management in conducting new associate onboarding and training;
• Coaching associates on customer service fundamentals and providing positive feedback;
• Assisting in resolving customer service matters;
• Overseeing and delegating tasks to the team to best maximize efficiency of store operations;
• Communicating individual and/or team performance feedback to store management;
• Ensuring the team receives scheduled breaks and/or meal periods;
• Creating an open outward communication on the sales floor;
• Ensuring adherence to all company policies, procedures, and guidelines;
• Performing opening and closing procedures, and any inventory duties as directed.

WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Our Team Lead base pay ranges from $17.45- $22.68/hour depending on location and level of experience. The hourly rate is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.