Team Lead, Personal Insurance Administration

HUB International; Burnaby; On-site; CAD 48,000 - 50,000; Full time

Benefits offered by this job

Extended health benefits

Disability insurance

RRSP matching

Paid time off

Bonus eligibility

Job summary

HUB International is seeking a Team Lead in Personal Insurance Administration to provide hands-on support, oversee daily workflows, and help train and onboard staff. You will act as a resource for escalation, ensuring high-quality administrative service and efficient operations across the team.

The role involves coaching colleagues, coordinating tasks, and supporting leadership with audit, reconciliation and reporting tasks.

Qualifications

• 1–2 years of administrative experience in insurance or related office operations.
• Level 1 General Insurance License is an asset.
• Strong computer proficiency with Outlook, Word, Excel, PowerPoint and EPIC.
• Excellent communication skills and strong interpersonal abilities.

Responsibilities

• Provide hands-on administrative support and assist with daily operations.
• Contribute to training and onboarding of team members.
• Audit, reconciliation and reporting support for workflows.
• Assist with process improvements and cross-team communication.
• Support month-end reconciliation and special projects as assigned.

Skills

Outlook

Word

Excel

PowerPoint

EPIC

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Adaptability

Education

General Insurance License (Level 1)

Job description

Who We Are

We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full‑time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

Position Summary

As a Team Lead in Personal Insurance Administration, you’ll provide hands‑on administrative support, contribute to training and onboarding, and assist with maintaining quality and workflow consistency. The team lead will: play a key role in supporting daily operations and helping the team deliver consistent, accurate, and high‑quality administrative service. be the go‑to resource for workflow and process questions, assist with task delegation, support training and onboarding, and help keep communication flowing between leadership and the team. provide audit, reconciliation and reporting support assist in the identification of improvement opportunities and/or areas operational efficiencies If you enjoy helping others succeed, supporting leadership, organizing operational workflows, and contributing to a positive and efficient team environment, this is an excellent next step in your insurance administration career.

Key Activities

Team Support & Development

Serve as the first point of contact for day‑to‑day administrative inquiries. Help create a positive, collaborative, and supportive team environment by modeling professionalism and quality work. Support the delegation of routine tasks based on workload and priorities as directed by the Supervisor/Manager. Provide departmental training and guidance through technical expertise or coordination with subject matter experts. Coach and support new and experienced staff members to strengthen skills and workflow understanding Reinforce corporate vision, departmental objectives and establish processes with teams members.

Operational & Technical Support

Collaborate with Supervisors, Managers, Administrators and other internal stakeholders to support smooth administrative operations. Assist in communicating workflow updates, procedural changes, and priorities between leadership and the team. Troubleshoot routine processing issues and elevate complex matters when appropriate Provide additional hands‑on support to maintain service levels Policy updating and processing in EPIC Preparing and submitting refund requests as required. Monitoring and supporting for shared team inboxes Quality and Workflow Support: Contribute to the organization and efficiency of the team Stay current on system updates, procedural changes and new training material Assist with internal reporting and basic operational tracking, including outstanding items and month‑end contributions Assist batchers with monitoring and maintaining ICBC inventory and backend materials Participate in administrative projects, system enhancements and testing as assigned. Escalate workflow issues, system challenges, or policy clarification needs to leadership.

Additional Responsibilities

Support special projects as needed Month end reporting and reconciliation Auditing activities as assigned Other duties and responsibilities as assigned by Manager or Supervisor

Qualifications

Minimum 1–2 years administrative experience in insurance or related office operations. Level 1 General Insurance License is an asset Strong computer proficiency (Outlook, Word, Excel, PowerPoint, EPIC). Excellent communication skills (written and verbal) Knowledge, Skills & Abilities Strong interpersonal skills—approachable, patient, and supportive. Strong ability to organize, multitask, and support daily workflow coordination. Flexible and adaptable to changing priorities. The expected salary range for this position is $48,000 to $50,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid‑time‑off benefits, and eligible bonuses, and commissions for some positions.

Our Culture Starts with You

We are looking for SELF‑STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business We want you to be INNOVATIVE and open to sharing your ideas You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues. You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER You work with a high degree of INTEGRITY and ACCOUNTABILITY

Department Office Administration & Clerical

Required Experience: 1-2 years of relevant experience Required Travel: Negligible

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.