Team Lead - Fixed Term

WCG International Consultants Ltd.; Kelowna; On-site; CAD 65,000 - 70,000; Part time

Benefits offered by this job

Competitive salary

Health benefits

RRSP matching

Learning & development

Work-life balance

Inclusive workplace

Job summary

WCG International Consultants Ltd. in Kelowna seeks a WorkBC Team Lead to steer day-to-day centre operations and support staff, delivering high-quality services for clients and communities. You will supervise Centre staff, participate in recruiting and onboarding, and coach team members to meet KPIs.

The role emphasizes strong communication, problem solving, and collaboration with partners to ensure inclusive, client-centred service delivery and ongoing staff development.

Qualifications

• Leadership and people management experience
• Ability to deliver constructive feedback and manage performance
• Criminal record checks required by Ministry and WCG
• Strong commitment to confidentiality and professional conduct
• Excellent communication, diplomacy and teamwork skills
• Proficiency with Microsoft Office Suite

Responsibilities

• Lead day-to-day centre operations and support staff to ensure high-quality services
• Maintain accountability with a person-centred, culturally safe and inclusive focus
• Supervise Centre staff and act as backup for Centre Manager when needed
• Assist with recruiting, onboarding, and training of new staff
• Conduct one-to-one staff coaching sessions and provide feedback to Centre/Regional Managers
• Support performance reviews and implementation of the performance management framework
• Foster cross-functional teamwork and effective coordination across the team
• Support WorkBC and WCG goals, driving meaningful client outcomes
• Guide training plans and 1-1 follow-ups to meet KPIs and report updates

Skills

Leadership

Communication

Supervision

Performance feedback

Confidentiality

Teamwork

Problem solving

Multitasking

MS Office

Education

Post-secondary certificate, degree, or diploma in a relevant field

Tools

MS Office Suite

Job description

• Employment Type: Temporary

Company Description

We believe in the power of work.Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

Location: Kelowna

Status: 6 months Fixed Term

About the role

As a WorkBC Team Lead, you will play a key role in leading day-to-day centre operations, supporting staff, and ensuring high-quality, accessible services for clients and communities. This position combines people leadership, operational oversight, and direct client support, requiring strong communication, problem-solving, and collaboration skills to drive service excellence and achieve performance goals.

What you’ll do

• Ensure strong, clear, and open communication while working with staff, leadership, employers, service providers, and community partners to support integrated service delivery
• Maintain and ensure accountability is in place while implementing a person-centred, culturally safe and inclusive focus
• Supervise and support Centre staff with the day-to-day service delivery in the WorkBC Centre. Act as backup for Centre Manager as needed
• Assist with all new staff recruiting, onboarding, and training according to the role requirements and WCG process
• Responsible for one-to-one meetings with staff to help with coaching, training or case conferencing and then provide feedback to staff and update Centre Manager and Regional Manager
• Assist with staff probationary and annual performance reviews in alignment with WCG’s performance management framework
• Create a day-to-day environment of strong cross-functional team performance, ensuring effective coordination throughout the team
• Facilitate and support WCG and WorkBC’s vision and goals, including meaningful employment outcomes for clients
• Help guide and support team members with their training plans and any 1-1 follow up as required to assist with Key Performance Measures (KPMs) and report any updates to the Centre Manager and/or Regional Manager weekly

Qualifications

What you bring

• The Team Lead must demonstrate experience using strong leadership and communication skills in supervising a team of 10 or less
• These skills should include the delivery of performance feedback and performance management practices
• Must successfully meet all criminal record processes as identified by both the Ministry and WCG
• Solid understanding of confidentiality and other professional codes of conduct
• Excellent communication, diplomacy, interpersonal, teamwork, problem solving and multi-tasking skills
• Computer software knowledge and skill at using Microsoft Office Suit

Preferred Criteria:

• Previous experience working in WorkBC or employment focused programs
• Knowledge of the local labour market, community resources, government social service programs, job search techniques, career development and issues related to the unemployed
• Post‑secondary certificate, degree, or diploma in a relevant field (e.g. career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management), preferred
• Preferred bilingual in French and English or a second language also considered an asset
• CCDP Preferred

For complete job requirements, see the full Job Description here

Additional Information

What we offer

• Competitive salary rangeof $65,000 - $70,000per year
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 2.5% base earnings
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference!

ICWCGWORKBCKEL

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

Diversity, Equity, Inclusion and Belonging Matter

WCG isstrengthened by diversity. We arecommitted to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

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