Team Lead

WCG International Consultants Ltd.; Chilliwack; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Salary range: $65,000-$70,000 CAD per年

Health and dental benefits

RRSP matching: 2.5% base earnings

Credential/designation fee coverage

Learning and development opportunities

Generous time off policy

Diversity and inclusion in the work

Job summary

WCG International Consultants Ltd. in Canada is seeking a WorkBC Team Lead to guide daily centre operations, support staff, and ensure accessible services for clients and communities.

You will lead a small team, manage performance, and coordinate with partners to achieve service excellence. You will oversee recruitment, onboarding, and coaching, contributing to a culture of inclusion and continuous improvement.

Qualifications

• Leadership and communication skills for supervising a team of 10 or less
• Delivery of performance feedback and performance management practices
• Criminal record checks as identified by Ministry and WCG
• Confidentiality and professional codes of conduct
• Excellent communication, diplomacy, interpersonal, teamwork, problem solving and multi-tasking skills
• Proficiency with Microsoft Office Suite

Responsibilities

• Lead day-to-day centre operations and support staff to ensure high-quality services
• Maintain accountability with a person-centred, culturally safe and inclusive focus
• Supervise Centre staff and act as backup for Centre Manager
• Assist with staff recruitment, onboarding, and training
• Conduct one-to-one coaching, training or case conferencing and provide feedback to leadership
• Support staff performance reviews within WCG framework
• Foster cross-functional team collaboration and strong service delivery
• Align with WorkBC’s vision and goals for meaningful employment outcomes
• Guide staff training plans and track KPIs with weekly updates

Skills

Leadership

Communication

Performance feedback

Confidentiality

Problem solving

Teamwork

Microsoft Office Suite

Education

Post-secondary certificate/degree/diploma in a relevant field

Tools

Microsoft Office Suite

Job description

• Employment Type: Permanent

Company Description

We believe in the power of work.Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

About the role

As a WorkBC Team Lead, you will play a key role in leading day-to-day centre operations, supporting staff, and ensuring high-quality, accessible services for clients and communities. This position combines people leadership, operational oversight, and direct client support, requiring strong communication, problem-solving, and collaboration skills to drive service excellence and achieve performance goals.

What you’ll do

• Ensure strong, clear, and open communication while working with staff, leadership,employers, service providers, and community partners to support integrated servicedelivery
• Maintain and ensure accountability is in place while implementing a person-centred,culturally safe and inclusive focus
• Supervise and support Centre staff with the day-to-day service delivery in theWorkBC Centre. Act as backup for Centre Manager as needed
• Assist with all new staff recruiting, onboarding, and training according to the rolerequirements and WCG process
• Responsible for one-to-one meetings with staff to help with coaching, training orcase conferencing and then provide feedback to staff and update Centre Managerand Regional Manager
• Assist with staff probationary and annual performance reviews in alignment withWCG’s performance management framework
• Create a day-to-day environment of strong cross-functional team performance,ensuring effective coordination throughout the team
• Facilitate and support WCG and WorkBC’s vision and goals, including meaningfulemployment outcomes for clients
• Help guide and support team members with their training plans and any 1-1 followup as required to assist with Key Performance Measures (KPMs) and report anyupdates to the Centre Manager and/or Regional Manager weekly

Qualifications

What you bring

• The Team Lead must demonstrate experience using strong leadership and communication skills insupervising a team of 10 or less
• These skills should include the delivery of performance feedback and performance managementpractices
• Must successfully meet all criminal record processes as identified by both the Ministry and WCG
• Solid understanding of confidentiality and other professional codes of conduct
• Excellent communication, diplomacy, interpersonal, teamwork, problem solving and multi-tasking skills
• Computer software knowledge and skill at using Microsoft Office Suit

Preferred Criteria:

• Previous experience working in WorkBC or employment focused programs
• Knowledge of the local labour market, community resources, government social service programs, job searchtechniques, career development and issues related to the unemployed
• Post-secondary certificate, degree, or diploma in a relevant field (e.g. career or employment development,vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or humanresources management), preferred
• Preferred bilingual in French and English or a second language also considered an asset
• CCDP Preferred

For complete job requirements, see the full Job Descriptionhere

Additional Information

What we offer

• Competitive salary rangeof $65,000 - $70,000per year
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 2.5% base earnings
• Coverage for your credential or designation fee
• Ongoing learning and development opportunities
• Generous time off policy to encourage work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork

Diversity, Equity, Inclusion and Belonging Matter

WCG isstrengthened by diversity. We arecommitted to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!