Employment Consultant

WCG Services; Kelowna; On-site; CAD 46,000 - 62,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP Matching

Learning and development opportunities

Generous time-off policies

Diversity and inclusion

Job summary

WCG Services in Kelowna, BC, is seeking an Employment Consultant to help clients find and maintain employment, manage multiple cases, and support outcomes for WorkBC contracts.

You will develop positive client relationships, encourage and motivate clients, and work with employers and community partners to create sustainable employment opportunities.

Qualifications

• Post-secondary certificate, degree or diploma in a relevant field.
• Case Management experience required.
• Experience coaching and mentoring clients with complex barriers and building partnerships with employers and agencies.
• Knowledge of the local labour market and government assistance programs.
• Strong digital literacy including Microsoft Office Suite.
• Adherence to confidentiality and professional codes of conduct.

Responsibilities

• Assess clients to determine eligibility and ability to look for work as part of an individual action plan.
• Case management of approximately 80-100 assigned clients in the primary information system (ICM).
• Meet WorkBC program goals and service utilization targets.
• Maintain strong partner relationships internally and externally.
• Work proactively to maintain Centre job board.
• Attend Job Fairs and other employer-related networking opportunities.
• Host community and employer events.
• Research and identify employers and sector opportunities for clients.

Skills

Case Management

Client coaching

Employer outreach

Communication

Digital literacy

Education

Post-secondary certificate/degree/diploma

Job description

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

About the role

Location: 107-1835 Gordon Dr. Kelowna, B.C. V1Y 3A4

Travel Expectations: Between Centres to support operational coverage within the Kelowna, West Kelowna or Rutland Centres

Like WCG, you believe in the power of work to transform lives. As an Employment Consultant, you’ll be responsible for assisting clients to find and maintain employment. This role ensures successful outcomes for the client while ensuring all contract deliverables are achieved. The process of Case Management involves developing a positive relationship with the client, encouraging, motivating, and supporting the client to achieve sustainable employment, and increase independence and self-sufficiency as appropriate for each client.

Key factors in Case Management include assisting clients with job placement opportunities, contacting employers, building confidence, self-motivation, building their skills, strengths, and abilities to achieve and maintain sustainable employment.

Who we're looking for

You love communication and using your customer service focus to assist clients to find employment. As an Employment Consultant, you’ll motivate and support clients through employment-specific training opportunities. With a professional but empathetic lens, you’ll manage multiple client cases with the end goal of helping clients achieve and maintain sustainable employment, increased independence and self-sufficiency.

As a member of our strong and caring team, you will make a difference at the personal and community level by ensuring WorkBC clients achieve their employment goals and receive the best support possible.

What you’ll do

• Assess clients to determine eligibility and ability to look for work as part of a larger, individual action plan
• Case management of approximately 80-100 assigned clients in the primary information system (ICM), including, documentation in client eligibility determination, recording client progress, and referrals to interventions and results
• Meet WorkBC program goals and service utilization targets
• Maintain strong partner relationships internally and externally
• Work proactively to maintain Centre job board
• Attend Job Fairs and other employer related networking opportunities
• Host community and employer events
• Research and identify employers and sector opportunities on behalf of clients

Qualifications

• Post-secondary certificate, degree or diploma in a relevant field
• Case Management experience required
• Experience coaching and mentoring clients, working with individuals with complex barriers and inclusion groups, and building partnerships with employers, community agencies, and other stakeholders
• Knowledge of the local labour market, community resources and government assistance programs
• Knowledge of job search techniques, career development tools and issues relating to unemployment
• Strong digital literacy including social media and Microsoft Office Suite
• Adherence to confidentiality and professional codes of conduct

Preferred Criteria

• Certified Career Development Practitioner (CCDP) designation
• Experience with provincial government and other online tools such as ICM and online employment services

Additional Information

What we offer

• Competitive salary of $54,300 per year
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 2.5% base earnings
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference!

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Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

For complete job requirements, see the full Job Description here.