Centre Manager

WCG Services; Chilliwack; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Health & dental benefits

RRSP matching

Credential fee coverage

Learning & development

Generous time off

Inclusive workplace

Job summary

WCG Services in Chilliwack, BC, is seeking a WorkBC Centre Manager to lead daily operations, staff, and program performance while ensuring contract and Ministry compliance. You will drive client outcomes and foster an inclusive, high-performing team culture.

Reporting to the Regional Manager, you will supervise service delivery, manage budgets, build partnerships with employers and community organizations, and advance program objectives with a focus on meeting KPIs and client needs.

Qualifications

• Three+ years in program and staff leadership in employment services.
• Experience running business operations with budgets and KPIs.
• Strong relationship-building with partners and employers.
• Excellent verbal and written communication.
• Knowledge of ministry requirements and local labour market.

Responsibilities

• Lead day-to-day centre operations and staff.
• Ensure service delivery within contract performance and ministry rules.
• Develop partnerships with community organizations and employers.
• Oversee budget, quality plans, and marketing initiatives.
• Support regional management and governance structures.
• Monitor KPIs and ensure client outcomes.
• Coach and develop staff; foster inclusive culture.

Skills

Program leadership

Staff supervision

Stakeholder relations

Communication

Budget management

Operational oversight

Policy compliance

Contract management

Data-driven decisions

Digital literacy

Tools

Microsoft Office

Job description

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

Location:

Chilliwack, BC

About The Role

The WorkBC Centre Manager leads the day-to-day operations of the centre, overseeing staff, service delivery, and program performance to ensure exceptional client outcomes and compliance with contract and Ministry requirements. Reporting to the Regional Manager, this role provides leadership, coaching, and operational oversight while driving achievement of key performance targets, supporting governance activities, and fostering an inclusive, client-focused, and high-performing team culture.

What you’ll do

• Ensure strong, clear, and open communication while building trust-based relationships with staff, leadership, employers, service providers, and community partners
• Manage daily centre operations, including staffing and service delivery within contract performance standard parameters, as well as within Ministry Eligibility requirements, Ministry Policy, and all other contract requirements.
• Work side by side with staff of various roles on a regular basis to observe work processes and to meet needs such as during busy times or staff illnesses.
• Assess and make decisions related to Service Delivery requests pertaining to Client service delivery decisions/policies
• Liaise with project applicants and/or the Ministry to support the marketing and identification of eligible Clients for Job Creation Partnerships (JCP) or Project Based Labour Market Training (PBLMT) projects within the service area
• Operationally execute centre-specific budget, business plan, quality management plan, service initiatives for client inclusion groups, cohort-based group programming, employer outreach plan, and service awareness and marketing plan in collaboration and coordination with others in the team
• Report on program operations and work collaboratively with the Service Delivery management team within the centre governance structure.
• Develop strategic partnerships with community organizations, employers, Indigenous partners, and training providers, ensuring the centre works with Ministry staff to encourage information sharing and coordinated responses to Client and labour market needs and opportunities.
• Provide support to the Service Delivery team members as related to building shared goals, problem solving, advising, coaching and feedback; be available to answer questions.
• Create a day-to-day environment of strong cross-functional team performance, ensuring effective coordination throughout the team
• Support the Regional Manager in developing and implementing local Program objectives, strategies, programs, and budgets
• Supervise and collaborate with staff to achieve results; responsible for ensuring that the teams understand performance and client service standards and how to reach them
• Support the team to help achieve KPMs, milestones, and overall program/contractual success

Qualifications

• Minimum of three (3) years’ demonstrated program and staff leadership experience, and a rich understanding of employment programming, including conducting and interpreting Client Needs Assessments coaching and mentoring Clients; and building partnerships with employers, community agencies, and other partners.
• Demonstrated ability running business operations ensuring a range of goals, including financial and key performance measure goals, are met.
• Exceptional relational competence and demonstrated ability to interact effectively with diverse team members to accomplish goals.
• Strong leadership, teambuilding skills and supervisory skills
• Excellent organizational and interpersonal skills coupled with strong verbal and written communication skills.
• Flexible, creative, and able to adapt quickly to changing needs of a new program.
• Able to manage stressful situations in a fast-paced environment; be calm under pressure.
• Knowledge of the local labour market, community resources, government programs, job search techniques, career development, and issues related to unemployment, with the ability to use labour market information to inform service delivery.
• Strong digital literacy skills including Microsoft Office Suite
• Solid understanding of confidentiality and other professional codes of conduct
• Must successfully meet all criminal record processes as identified by both the Ministry and WCG

For complete job requirements, see the full Job Description here

Additional Information

What we offer

• Competitive salary range of $75,000 - $85,000 per year
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 2.5% base earnings
• Coverage for your credential or designation fee
• Ongoing learning and development opportunities
• Generous time off policy to encourage work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.