Team Lead - Fixed Term

WCG Services; Kelowna; On-site; CAD 55,000 - 75,000; Part time

Job summary

WCG Services in Kelowna (BC) is seeking a WorkBC Team Lead to guide day-to-day centre operations, support staff, and deliver high-quality, accessible services to clients and communities. You will supervise centre staff, assist with recruiting and onboarding, and coach through one-to-one meetings while driving performance against KPIs within a collaborative, culturally safe framework.

This is a 6-month fixed-term role focused on cross-functional coordination and meaningful employment outcomes for

Qualifications

• Strong communication and interpersonal skills.
• Problem-solving and collaboration abilities.
• Ability to coach and develop staff.

Responsibilities

• Lead day-to-day centre operations and ensure service quality.
• Supervise and support centre staff and back up Centre Manager as needed.
• Assist with recruitment, onboarding and staff training.
• Conduct 1-1 coaching sessions and provide feedback to staff and management.
• Support staff performance reviews within the organization’s framework.
• Foster cross-functional teamwork and ensure alignment with WorkBC goals.
• Track KPIs and report updates to Centre Manager and Regional Manager weekly.

Job description

Location: KelownaStatus: 6 months Fixed Term

About the role As a WorkBC Team Lead, you will play a key role in leading day-to-day centre operations, supporting staff, and ensuring high-quality, accessible services for clients and communities. This position combines people leadership, operational oversight, and direct client support, requiring strong communication, problem-solving, and collaboration skills to drive service excellence and achieve performance goals.

What you’ll do

• Ensure strong, clear, and open communication while working with staff, leadership, employers, service providers, and community partners to support integrated service deliveryMaintain and ensure accountability is in place while implementing a person‑centred, culturally safe and inclusive focus
• Supervise and support Centre staff with the day‑to‑day service delivery in the WorkBC Centre. Act as backup for Centre Manager as needed
• Assist with all new staff recruiting, onboarding, and training according to the role requirements and WCG process
• Responsible for one‑to‑one meetings with staff to help with coaching, training or case conferencing and then provide feedback to staff and update Centre Manager and Regional Manager
• Assist with staff probationary and annual performance reviews in alignment with WCG’s performance management framework
• Create a day‑to‑day environment of strong cross‑functional team performance, ensuring effective coordination throughout the team
• Facilitate and support WCG and WorkBC’s vision and goals, including meaningful employment outcomes for clients
• Help guide and support team members with their training plans and any 1-1 follow up as required to assist with Key Performance Measures (KPMs) and report any updates to the Centre Manager and/or Regional Manager weekly