Team Lead, Fashion Retail - Customer Experience & Ops

Rw And CO; Markham; On-site; CAD 23,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Flexible Hours

Career Advancement

Store-wide discounts (RW&CO brands)

Generous Referral Policy

Job summary

RW&CO in Markham is seeking a Team Lead to collaborate with management to keep store operations running smoothly and inspire the team to deliver outstanding customer experiences. With your leadership, sense of style, and hands-on approach, you will help create a vibrant, organized, and customer-focused environment that drives sales and operational excellence across daily tasks.

The ideal candidate has at least 6 months of leadership experience, strong communication, and a passion for

Qualifications

• 6+ months of leadership or supervisory experience in a retail or customer-focused environment.
• Ability to motivate, support, and guide a team toward shared goals.
• Strong communication and problem-solving skills.
• Customer-focused mindset with the ability to create a welcoming and engaging shopping experience.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Knowledge of store operations, including scheduling, cash management, merchandising, and inventory flow.
• Passion for fashion: good sense of style and solid knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

Responsibilities

• Support store performance by contributing to the achievement of sales goals and ensuring alignment with company objectives and KPIs.
• Assist with day-to-day operations, including compliance with policies and procedures, loss prevention, opening and closing routines, cash management, report generation, and scheduling support.
• Maintain high standards of merchandising and visual presentation to ensure a clean, consistent, and welcoming environment that enhances the customer experience.
• Coach and develop the team through ongoing training and constructive feedback to strengthen skills, confidence, and overall performance.
• Promote effective communication with the Store Manager to ensure alignment, smooth operations, and timely execution of priorities.
• Collaborate closely with the management team to ensure aligned priorities, effective communication, and the swift execution of action plans.
• Model a customer-first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards.

Skills

Leadership

Communication

Problem solving

Customer focus

Organization

Fashion knowledge

POS/ERP/ATS familiarity

Flexibility

Education

High school diploma

Tools

POS systems

ERP systems

ATS systems

MS Office

Job description

RW&CO in Markham is seeking a Team Lead to collaborate with management to keep store operations running smoothly and inspire the team to deliver outstanding customer experiences. With your leadership, sense of style, and hands-on approach, you will help create a vibrant, organized, and customer-focused environment that drives sales and operational excellence across daily tasks.

The ideal candidate has at least 6 months of leadership experience, strong communication, and a passion for