Fashion Retail Team Lead — Flexible Hours & Growth

Reitmans (Canada) Ltée/Ltd; Burnaby; On-site; CAD 36,000 - 44,000; Full time

Benefits offered by this job

Above-minimum wage

Paid Time Off

Flexible hours

Career advancement

Store discount

Referral program

Job summary

RW&CO is seeking a Team Lead to work with the management team to keep store operations running smoothly and inspire the team to deliver an outstanding customer experience. You will lead with hands-on style, maintain organized visuals, and drive sales performance.

You will coach staff, ensure policy compliance, manage daily tasks, and partner with leadership to execute priorities while upholding our service standards for customers.

Qualifications

• 6+ months of leadership or supervisory experience in a retail or customer-focused environment.
• Ability to motivate, support, and guide a team toward shared goals.
• Strong communication and problem-solving skills.
• Customer-focused mindset with the ability to create a welcoming and engaging shopping experience.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Knowledge of store operations, including scheduling, cash management, merchandising, and inventory flow.
• Passion for fashion: good sense of style and solid knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

Responsibilities

• Support store performance by contributing to the achievement of sales goals and ensuring alignment with company objectives and KPIs.
• Assist with day-to-day operations, including compliance with policies and procedures, loss prevention, opening and closing routines, cash management, report generation, and scheduling support.
• Maintain high standards of merchandising and visual presentation to create a clean, welcoming environment.
• Coach and develop the team through ongoing training and constructive feedback to strengthen skills and performance.
• Promote effective communication with the Store Manager for alignment and timely execution of priorities.
• Collaborate with the management team to ensure aligned priorities and swift execution of plans.
• Model a customer-first mindset by leading on the sales floor and resolving customer concerns.

Skills

Leadership

Communication

Problem solving

Customer focus

Merchandising

Scheduling

Cash handling

Inventory flow

Fashion sense

Multitasking

Store operations

MS Office

Education

High school diploma

Tools

POS systems

ERP systems

ATS systems

Microsoft Office

Job description

RW&CO is seeking a Team Lead to work with the management team to keep store operations running smoothly and inspire the team to deliver an outstanding customer experience. You will lead with hands-on style, maintain organized visuals, and drive sales performance.

You will coach staff, ensure policy compliance, manage daily tasks, and partner with leadership to execute priorities while upholding our service standards for customers.