Team Lead Commercial Accounts Representative

ADEC ADESA Auction Canada Corp; Brampton; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

RRSP/401K with company match

Paid vacation, personal, and sick time

Volunteer day program

Job summary

OPENLANE is seeking a Team Lead, Commercial Accounts to manage the inventory and sales flow for wholesale vehicle remarketing. You will oversee inquiries, ensure compliance with client SLAs, and guide the team to maintain quality across our digital platforms.

Reporting to the National Commercial Accounts Manager, you will coordinate with account reps and operations, optimize regional workflows, and drive continuous improvement in service levels on sale days.

Qualifications

• 1-3 years of related experience in inventory coordination, account management, or vehicle remarketing.
• Experience in a customer service or administrative role is preferred.
• Proficient with Microsoft Office products and able to navigate reporting systems.

Responsibilities

• Ensure sales vehicles meet account specifications and enforce sales compliance with client SLAs.
• Oversee sales quality assurance and audit service levels.
• Keep real-time eye on service levels and conduct regular feedback meetings.
• Coordinate the inventory and sale of vehicles and generate reports from data systems.
• Respond to customer inquiries, resolve issues promptly, and support repossession processes.
• Collaborate with Commercial Account Reps and cross-functional teams to back up operations.

Skills

Inventory coordination

Account management

Vehicle remarketing

Customer service

MS Office

Education

High School education or equivalent

Tools

Inventory tools

Digital sales platforms

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced-and uncomplicated digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For:

Team Lead, Commercial Accounts with experience in efficiently managing, reporting, and scheduling the inventory and sale of vehicles through OPENLANE’s platforms. As the Team Lead, Commercial Account, you will be crucial in managing customer inquiries, driving sales compliance, overseeing quality assurance, and completing the repossession redemption process.

You Are:

• Detail-Oriented. You ensure ARS sales meet account specifications and maintain quality standards.
• Customer-Focused. You provide prompt, courteous service and resolve customer issues in a friendly manner.
• Adaptable. You demonstrate flexibility in handling changing work environments and shifting priorities.
• Proactive. You identify and address areas of concern early, involving leadership whenever necessary.
• Collaborative. You work closely with other teams, stakeholders, and account reps to solve problems.
• Driven. You motivate team members to achieve goals and continuously improve operational performance.

You Bring:

• Expertise in wholesale vehicle remarketing, commercial accounts, and repossession redemption processes.
• Deep understanding of client SLAs, vehicle inventory workflows, and sales compliance.
• Team leadership, spot-checking output quality, and conducting feedback meetings.
• Workflow optimization, identifying regional sales bottlenecks, and continuous improvement tracking.
• Customer service resolution and cross-functional team coverage management.
• High proficiency with Microsoft Office products (Excel, Word, Outlook).
• Technical fluency in navigating computerized reporting systems, inventory tools, and digital sales platforms.

You Own:

• Ensure sales vehicles meet account specifications and enforce strict sales compliance with client SLAs.
• Oversee sales quality assurance, audit service levels, and spot-check team output to meet company and customer standards.
• Keep a real-time eye on service levels and conduct regular meetings to provide feedback.
• Handle internal team sale issues, motivate team members, and help develop or refine ARS business.
• Coordinate the inventory and sale of vehicles while generating and preparing reports from computerized data.
• Respond to customer inquiries, resolve issues promptly, and complete the repossession redemption process.
• Represent vehicles on the block or attend the block with sales representatives on sale day.
• Collaborate with Commercial Account Reps to provide cross-functional backup and perform administrative duties.

You Drive:

• Translating client SLA requirements into daily operational workflows and team tasks.
• Managing real-time service levels, resolving regional bottlenecks, and providing continuous operational backup.
• Achieving continuous improvement by tracking metrics to ensure all performance targets are met.
• Delivering high customer satisfaction, error-free sales audits, and consistent execution on sale days.

Who You Will Work With:

Reporting to the National Commercial Accounts Manager, this role will collaborate with Commercial Account Reps, internal operations, regional sales teams, and external commercial clients on a daily basis.

Where You Work:

Your work is performed as a Hybrid employee located in our VLCs.

Must Have’s:

• High School education or equivalent.
• 1-3 years of related experience in inventory coordination, account management, or vehicle remarketing.
• Experience in a customer service or administrative role.
• Proficient with Microsoft Office products.
• Strong organizational skills with high attention to detail.

OPENLANE is an equal opportunity employer and a drug-free workplace.

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.