Team Lead, Auto Insurance

Acera Insurance; Brampton; On-site; CAD 55,000 - 70,000; Full time

Job summary

Charger Logistics Inc. is seeking a Fleet Service Analyst in Brampton to support daily maintenance, repairs, and service activities for trucks and trailers.

You will analyze records, coordinate parts, and ensure accurate billing and reporting. The role requires at least one year in a coordination or analytical function, familiarity with parts ordering and inventory, and strong communication skills to work with internal teams and service providers.

Qualifications

• Strong analytical, organizational and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills.
• Good mechanical aptitude and ability to multitask in a fast-paced environment.

Responsibilities

• Maintain and analyze daily records of truck and trailer repairs, maintenance and service activities.
• Handle and respond to inbound calls regarding repairs and service.
• Review expense reports and repair costs for accuracy and approval.
• Monitor shop activities and real-time service statuses.
• Prepare customer invoices and process deductions accurately.
• Communicate professionally with internal teams, customers and service providers.

Skills

Analytical skills

Organizational skills

Problem-solving

Attention to detail

Verbal communication

Written communication

Mechanical aptitude

Multitasking

Education

College diploma or university degree

Job description

Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world-class transport provider and continues to grow.

Charger Logistics invests time and support into its employees, providing them with opportunities to learn, grow their expertise, and advance their careers. We are an entrepreneurial-minded organization that welcomes and supports individual ideas and strategies. We are currently expanding and looking to add a motivated Fleet Service Analyst to our team based out of our Brampton office.

Responsibilities

• Maintain and analyze daily records of truck and trailer repairs, maintenance, and service activities.
• Handle and respond to inbound calls regarding internal and external repairs and service.
• Review mechanics' expense reports and repair costs for accuracy and approval.
• Review open service work orders and ensure all costs are accurately recorded and accounted for.
• Monitor shop activities and maintain accurate, real-time service statuses.
• Track stockroom inventory, receipts, withdrawals, and stock levels.
• Manage and reconcile telematics inventory in the system and on the ground.
• Prepare customer invoices and process deductions accurately.
• Monitor out-of-service (OOS) truck and trailer reports and follow up on outstanding repairs.
• Inspect incoming and outgoing deliveries for accuracy, damage, or discrepancies and report issues.
• Track truck and trailer parts inventory and coordinate parts ordering as required.
• Review parts orders and schedule trucks for installation based on parts availability.
• Enter service orders and parts information accurately into the system, ensuring correct billing on each work order.
• Analyze service records, repair costs, and work order data to identify discrepancies and support operational reporting.
• Maintain accurate documentation and ensure compliance with audit requirements.
• Assist the parts department with routine inventory counts.
• Communicate professionally with internal teams, customers, and service providers.

Requirements

• College diploma or university degree preferred.
• Minimum 1+ year of experience in a coordination or analytical role, preferably in service, maintenance, or repair operations.
• Previous experience in the heavy truck or automotive industry is an asset.
• Experience with parts ordering, inventory management, or service work orders is an asset.
• Strong analytical, organizational, and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills.
• Good mechanical aptitude.
• Ability to multitask and thrive in a fast-paced, dynamic work environment.