Team Lead

Roots Corp.; Toronto; On-site; CAD 45,000 - 55,000; Full time

Job summary

Join a leading retail brand as a Team Lead in Toronto, where you'll connect the leadership team with sales associates, ensuring exceptional customer experiences and operational excellence. This role involves motivating the team, managing store operations, and fostering a positive work environment.

Qualifications

• 1+ years of related experience in a retail apparel environment.
• Proven ability to successfully lead a sales team.

Responsibilities

• Assist with operational functions and motivate the team to exceed goals.
• Oversee and delegate tasks to maximize store efficiency.
• Coach associates on customer service fundamentals.

Skills

Leadership

Customer Service

Problem Solving

Organization

Job description

St. Clair - Store 143, Toronto, Ontario, Canada

Job Description

Posted Wednesday, March 12, 2025 at 4:00 AM

WHAT WE’RE LOOKING FOR?

The Team Lead connects the leadership team and sales associates by assisting with the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviors at all times to promote an environment focused on a consistent, exceptional, and positive in-store experience for customers and employees.

To be successful, you’ll need to possess:

• 1+ years of related experience in a retail apparel environment; luxury retail experience is a plus
• Proven ability to successfully lead a sales team; viewed as a leader among peers
• Proven experience with POS management, daily banking procedures, and submitting timely reports
• Strong organization and problem-solving skills
• A passion for upholding an exceptional customer experience
• Ability to collaborate with others and be self-motivated
• Availability for varied weekly shifts, including weekends, closing, and holidays

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Demonstrating a customer-obsessed selling culture and building brand loyalty through excellent product knowledge
• Partnering with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
• Contributing ideas and solutions to the leadership team that result in increased productivity and improved store operations
• Assisting store management in conducting new associate onboarding and training
• Coaching associates on customer service fundamentals and providing positive feedback
• Assisting in resolving customer service matters
• Overseeing and delegating tasks to the team to maximize store efficiency
• Communicating individual and team performance feedback to store management
• Ensuring the team receives scheduled breaks and/or meal periods
• Fostering open communication on the sales floor
• Ensuring adherence to all company policies, procedures, and guidelines
• Performing opening and closing procedures, and any inventory duties as directed

WHY JOIN ROOTS?

Roots is not only a brand but a culture and lifestyle. We seek dynamic individuals who are interested in retail and fashion, enjoy challenges, and share our vision for a safer, cleaner, and healthier planet.