Team Lead

Roots Corp.; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading retail company seeks a Team Lead to connect leadership and sales associates, enhance customer experience, and drive store operations. The role involves motivating the team, managing tasks, and ensuring adherence to company policies, all while fostering a positive shopping environment.

Qualifications

• 1+ years of related experience in a retail apparel environment.
• Proven ability to successfully lead a sales team.

Responsibilities

• Demonstrating a customer-obsessed selling culture.
• Coaching associates on customer service fundamentals.
• Overseeing and delegating tasks to the team.

Skills

Leadership

Customer Service

Problem Solving

Organization

Job description

Job Description

Posted Wednesday, March 12, 2025 at 4:00 AM

WHAT WE’RE LOOKING FOR?

The Team Lead connects the leadership team and sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviors at all times to promote an environment focused on a consistent, exceptional, and positive in-store experience for customers and employees.

To be successful, you’ll need to possess:

1. 1+ years of related experience in a retail apparel environment; luxury retail experience is a plus.
2. Proven ability to successfully lead a sales team; viewed as a leader among peers.
3. Proven experience with POS management, daily banking procedures, and submitting timely reports.
4. Strong organization and problem-solving skills.
5. Passion for upholding an exceptional customer experience.
6. Ability to collaborate with others and be self-motivated.
7. Availability for varied weekly shifts, including weekends, closing, and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Demonstrating a customer-obsessed selling culture and building brand loyalty through excellent product knowledge.
• Partnering with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
• Contributing ideas and solutions to the leadership team that result in increased productivity and improved store operations.
• Assisting store management in conducting new associate onboarding and training.
• Coaching associates on customer service fundamentals and providing positive feedback.
• Assisting in resolving customer service matters.
• Overseeing and delegating tasks to the team to maximize store efficiency.
• Communicating individual and team performance feedback to store management.
• Ensuring the team receives scheduled breaks and meal periods.
• Creating an open outward communication environment on the sales floor.
• Ensuring adherence to all company policies, procedures, and guidelines.
• Performing opening and closing procedures, and any inventory duties as directed.

WHY JOIN ROOTS?

Roots is not only a brand but a culture and lifestyle. We seek dynamic individuals interested in retail and fashion, who enjoy challenges and share our vision for a safer, cleaner, healthier planet.