Team Lead (Store Supervisor)

Activate; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Teamleiter, der die Verantwortung für das Kunden- und Store-Management übernimmt. In dieser spannenden Rolle stellen Sie sicher, dass die Kunden ein positives Erlebnis haben, während Sie ein Team von Mitarbeitern führen und unterstützen. Sie werden auch für die Wartung und Verwaltung des Inventars verantwortlich sein. Wenn Sie eine Leidenschaft für Kundenservice und Teamführung haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie. Kommen Sie und gestalten Sie die Zukunft des interaktiven Spielens mit uns!

Benefits

Wettbewerbsfähige Gehälter

Leistungsfähiges Leistungspaket

Bezahlte Freizeit

Lässiger Dresscode

Mitarbeiterrabatte

Dynamische Arbeitsumgebung

Parkmöglichkeiten vor Ort

Qualifications

• 1-2 Jahre Erfahrung in einer ähnlichen Rolle sind von Vorteil.
• Verfügbarkeit für Schichten am Tag/Abend/Wochenende.

Responsibilities

• Überwachung des Kundenservice und Unterstützung des Teams während der Schichten.
• Schulung neuer Mitarbeiter und Förderung des Kundenengagements.

Skills

Kundenengagement

MS Office

Führungskompetenz

Hand- und Elektrowerkzeuge

Education

Erfahrung in ähnlicher Position

Job description

#Enter the Game

Activate is a technology company building interactive gaming facilities across Canada, the US, and into global markets. We fuse technology and physical activity to create live-action gaming experiences, taking entertainment into the future. To learn more about us, click here and follow us on Instagram and Facebook @activategames.

The Team Lead at Activate reports to the Store Leader. The role involves ensuring a positive customer experience and overseeing staff on shift, providing guidance and support. The position requires leading by example in attendance, attitude, and attention to detail. This is a full-time role at our Toronto store located at 30 Weston Road, Unit C202.

The Duties and Responsibilities:

Customer and Store Operations

• Answer phones and emails, capitalize on opportunities to meet customer needs, troubleshoot booking challenges
• Perform check-in overrides, complete cash out sheets, create and receive invoices, process payments
• Resolve customer complaints and escalate as needed
• Communicate effectively with team and customers about the facility status
• Ensure activation programs are correctly applied according to standards

People Leadership

• Train new employees, lead with knowledge, focus on customer success
• Coach and build relationships with customers, staff, and management
• Oversee staff tasks, support team during shifts
• Handle customer questions, complaints, and issues, embody Activate values

Maintenance and Inventory

• Assess maintenance needs related to inventory and equipment
• Delegate cleaning, painting, and maintenance tasks
• Manage inventory for maintenance, merchandise, and vending supplies
• Coordinate maintenance appointments, document activities

The Qualifications:

• 1-2 years of similar experience preferred
• Availability for day/evening/weekend shifts
• Proficiency in MS Office
• Strong customer engagement skills
• Experience with hand and power tools
• Team-oriented collaborator
• Flexible schedule, starting as early as 8 am and ending at 1 am
• Experience supervising 10+ staff is an asset

The Perks:

• Competitive wages
• Benefits package
• Paid time off
• Casual dress code
• Employee discounts
• Dynamic work environment
• On-site parking

Successful completion of a criminal record check is required.

Activate is an equal opportunity employer. We consider all qualified applicants and are committed to providing access and accommodations for individuals with disabilities. To request accommodations, contact [e-mail].

We appreciate all applications; only selected candidates will be contacted for interviews.