Team Lead

Roots; San Juan de Terranova; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join a dynamic team at a forward-thinking company that values culture and lifestyle. As a Team Lead, you will play a vital role in shaping the store's future by driving sales, enhancing customer experiences, and leading a passionate team. This position offers the chance to grow within an inclusive environment that promotes collaboration and respect. If you thrive in a retail setting and are eager to contribute to a brand committed to sustainability, this opportunity is perfect for you. Apply now and help us create a safer, cleaner, and healthier planet!

Qualifications

• 1+ years of retail experience, preferably in luxury apparel.
• Proven ability to lead and motivate a sales team.

Responsibilities

• Assist in operational functions and motivate the sales team.
• Oversee tasks and ensure adherence to company policies.

Skills

Retail experience

Leadership skills

POS management

Problem-solving

Customer service

Team collaboration

Organizational skills

Job description

Avalon Mall - Store 219, 56 Kenmount Rd. unit 3015, St. John's, Newfoundland and Labrador, Canada Req #171

Tuesday, March 11, 2025

WHAT WE’RE LOOKING FOR?

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

1. 1+ years related experience in a retail apparel environment; luxury retail experience is a plus.
2. Proven ability to successfully lead a sales team; viewed as a leader among peers.
3. Proven experience with POS management, daily banking procedures, and submitting timely reports.
4. Strong organization and problem-solving skills.
5. Passion for upholding an exceptional customer experience.
6. Ability to collaborate with others while being self-motivated.
7. Availability for varied weekly shifts, including weekends, closing and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Demonstrating a customer-obsessed selling culture and building brand loyalty through excellent product knowledge.
• Partnering with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
• Contributing ideas and solutions to the leadership team that result in increased productivity and improved operations of the store.
• Assisting store management in conducting new associate onboarding and training.
• Coaching associates on customer service fundamentals and providing positive feedback.
• Assisting in resolving customer service matters.
• Overseeing and delegating tasks to the team to best maximize efficiency of store operations.
• Communicating individual and/or team performance feedback to store management.
• Ensuring the team receives scheduled breaks and/or meal periods.
• Creating an open outward communication on the sales floor.
• Ensuring adherence to all company policies, procedures, and guidelines.
• Performing opening and closing procedures, and any inventory duties as directed.

WHY JOIN ROOTS? Roots is not only a brand; it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.