Team Lead

Kiokii Inc; London; On-site; CAD 42,000 - 62,000; Full time

Job summary

Kiokii Inc. is seeking a Team Lead to guide daily store operations across our Ontario locations, driving excellent customer service and sales performance. You will mentor staff and ensure standards that reflect our brand and policies.

Responsibilities include training associates, coordinating workflows, maintaining health and safety compliance, and supporting staffing to meet business needs while achieving store targets and KPIs in a fast-paced environment.

Qualifications

• Minimum of 1 year of retail experience, with some leadership or supervisory experience preferred.
• Passionate about the Asian beauty industry, eager to learn and share product knowledge.
• Strong communication and interpersonal skills; able to lead and guide staff.

Responsibilities

• Oversee daily store operations and ensure smooth workflows.
• Provide direction, support, and training to store associates.
• Maintain store conditions and safety standards.
• Support staffing to align with business needs.
• Address customer inquiries and resolve issues; escalate when needed.
• Drive sales by meeting store targets and KPIs.
• Assist with store opening and setup.

Skills

Retail experience

Leadership experience

Communication skills

Interpersonal skills

Job description

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 30+ stores across North America to-date and more to come!

We are looking for enthusiastic applicants to join our team as a Team Lead.

About the Role

As a Team Lead, you will set the standard for excellence by exemplifying Kiokii’s sales and customer service values, inspiring and guiding the team to deliver an exceptional shopping experience for our visitors. Including but not limited to…

• Assisting the store management team in overseeing and coordinating daily store operations, ensuring smooth and efficient workflows
• Providing clear direction, support, and training to store associates as needed
• Maintaining store conditions to ensure they consistently meet company standards and adhering to Health and Safety regulations
• Supporting staffing efforts to align with business needs and operations as requested
• Addressing customer inquiries and concerns, resolving issues effectively and escalating matters to higher management when necessary
• Driving sales performance by meeting store targets and key performance metrics
• Support with store opening and setup

What We're Looking For

• Minimum of 1 year of retail experience, with some leadership or supervisory experience preferred
• Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise , and staying up to date with the latest products and trends to guide staff and enhance the customer experience
• Skilled in effective communication and building strong interpersonal relationships
• Ability to work in a fast-paced and dynamic retail environment
• Able to lift up to 30 lbs.
• Knowledge of retail store operations, merchandising, and customer service standard

Vacancy type: BACKFILL

Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.

The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.