Team Lead

Kiokii Inc; Brampton; On-site; CAD 42,000 - 60,000; Full time

Job summary

Kiokii Inc. is seeking a Team Lead to join our Brampton-area team at Bramalea City Centre, driving sales and delivering exceptional customer service for our Asian beauty products.

You will oversee daily store operations, train staff, ensure health & safety compliance, support staffing, address customer inquiries, and push for sales targets. This role requires the ability to lift up to 30 lbs and thrive in a fast-paced setting.

Qualifications

• Minimum of 1 year of retail experience and some leadership or supervisory background.
• Passionate about Asian beauty industry and trends.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced retail setting.
• Able to lift up to 30 lbs.
• Knowledge of retail operations, merchandising and customer service standards.

Responsibilities

• Oversee daily store operations and support management.
• Provide direction, training and coaching to store associates.
• Maintain store conditions meeting company standards and health and safety regulations.
• Assist with staffing efforts to align with business needs.
• Address customer inquiries and resolve issues, escalating when needed.
• Drive sales performance by achieving store targets and KPIs.
• Assist with store openings and setup.

Skills

Leadership

Communication

Customer service

Adaptability

Physical strength

Job description

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we hav e 29 stores acro ss North America to-date and more to come!

We are looking for enthusiastic applicants to join our team as a Team Lead at Bramalea City Centre.

About the Role

As a Team Lead, you will set the standard for excellence by exemplifying Kiokii’s sales and customer service values, inspiring and guiding the team to deliver an exceptional shopping experience for our visitors. Including but not limited to…

• Assisting the store management team in overseeing and coordinating daily store operations, ensuring smooth and efficient workflows
• Providing clear direction, support, and training to store associates as needed
• Maintaining store conditions to ensure they consistently meet company standards and adhering to Health and Safety regulations
• Supporting staffing efforts to align with business needs and operations as requested
• Addressing customer inquiries and concerns, resolving issues effectively and escalating matters to higher management when necessary
• Driving sales performance by meeting store targets and key performance metrics
• Support with store opening and setup

What We're Looking For

• Minimum of 1 year of retail experience, with some leadership or supervisory experience preferred
• Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise , and staying up to date with the latest products and trends to guide staff and enhance the customer experience
• Skilled in effective communication and building strong interpersonal relationships
• Ability to work in a fast-paced and dynamic retail environment
• Able to lift up to 30 lbs.
• Knowledge of retail store operations, merchandising, and customer service standard

Vacancy type: NEW/BACKFILL

Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.

The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.